HOTEL Amadeus DRESDEN

Short holiday threshing is nice

We arrived on Wednesday the 11.03.26. The friendly woman at the reception mind unfortunately bad German! Our reservation of a single room,but the double room was not deposited! After a long discussion and call to the organizer, we were informed that everything was properly transmitted to the hotel. Unfortunately, the hotel has messed with our reservation. The woman came straight to the bed tax and the parking fee of 10Euro per day! By the way, she mentioned that there is no hot water!!!!! On request,when warm water would be possible again she could not give us any information. We could then go to our rooms with the hope that we will have hot water for showering as soon as possible! The next day we went back to reception, this time there were 2men there. They knew good German but also no precise indication when there is hot water again. Saying it's our turn day and night. As a small compensation for the inconvenience, we were charged a free drink every day and no fee for parking. At dinner the promised drinks were delivered. The condition was not informed by the hotel management about the free drinks! I had to sign for the drinks! The next day cold water still existed, and we were still put off by the hotel management..... We then contacted our tour operator again. He personally contacted the hotel management about the existing problems. Afterwards he got back to us with the statement when we receive a written confirmation from the hotel that the two booked days will be refunded to the organizer. Then we can check out of this hotel. Upon renewed urging to the hotel management, this letter was sent to the organizer. Now we could check out, but the young man at the reception wanted to charge for the promised free drinks. A cheek!!! Saying they signed for the drinks! With a cheeky grin on your face! After a heated discussion with several witnesses and threats with a lawyer, we were finally able to leave the hotel at no additional cost. And we could book a better hotel..... We strongly advise against booking this hotel!!

After 30 minutes of looking for a receptionist, he realized there was no reservation. Nonetheless reluctantly given us a room, of course to the side of the road ( here the convenient location avenges itself). In the room lamp and socket without function, stains on the carpet, cobwebs on the wall. Breakfast quite okay, lives up to the 3 stars. Realizing the check-in we wanted to check out the night before, the same unmotivated employee explained to us that this was not possible. Why not we could not understand. In-room drinks are prohibited ( Hahaha ).