Hotel Kipping

The hotel used to be a well-run hotel. But those days are over. The new operator is probably completely overwhelmed with the management of the hotel. I had booked two rooms for my guests. That these two rooms are not usable due to water damage, we were not informed. I only found out about this two hours before check-in by phone, asking for the access codes for the rooms. So I had to look for another hotel for my guests (they had already arrived) at short notice. The hotel was not helpful, no regret, no apology. It was up to the guests to take care of spare rooms, the hotel manager explained to me, that was also in the terms and conditions. Obviously, he also thinks he does not have to inform guests if there are problems at his hotel. Guests will notice when they can't check in. The service idea has not yet reached the new operator of the hotel. Now I can only hope that I get my money back, because my account was debited in advance. Too bad, but after this very annoying experience I can not recommend the hotel (anymore)!

What's good here? Clean, spacious rooms in house that is historic because it survived the 1945 bombing. Basic room rates very reasonable. Excellent location for train travellers close to main station and trams to both old town and Neustadt. What's not so good? What appear to be minimal staffing levels - often no-one on reception; and when we arrived 15 minutes after reception had closed - having 'phoned ahead to warn the hotel of our late arrival because of a train delay - the person who greeted us had difficulty with the hotel's computer. At first he insisted that we had only booked one room for our party of three; and only relented when I showed him the hotel's e-mail confirmation of a booking for two rooms. Breakdown in hot water system - quickly fixed but no back-up. Over-priced breakfast - from an adequate but pretty standard buffet - with separate charge for coffee!

They did not provide us any check-in details. There was no one at the hotel. They did not pick our calls. After standing in the cold for an hour we moved to another hotel. They even refused to return our money back. The management is highly unreliable. Avoid this scam!!