Hotel Villa Herzog

The problems started immediately when I arrived. I picked the hotel because they had parking. Not limited parking, but parking. Well, it turned out to be very limited parking. There are five spots and they were all taken. I was trying to park in a garage that had an empty spot. I thought the sign said it belonged to the hotel. Unfortunately, the sign said it did not belong to the hotel. I don't speak German and didn't know that kein means not. Anyway, the owner of the spot arrived while I was parking and chased me out. So I parked out on the street. There's construction going on and the road is muddy so I had to carry my bag most of the way, which was about half a kilometer. I finally make it inside the hotel and discover that, while the Expedia page says they're multilingual, English wasn't one of the languages. I go to my room and find that the table is a small, round one with a table cloth, which was far from ideal for setting up my computer. I have to move the table to get close enough to a plug to plug it in. The plug is hidden behind a cabinet I have to move. I go to dinner. The menu is in German and nobody can translate. I order what the person next to me ordered, which turned out to be potato soup with blood sausage and wiener schnitzel. The food was good. I go back and get online. The network soon quits working. I go registration but they've gone home. Someone from the kitchen is sitting outside. I talk to him and he tells me the WiFi is a free service operated by volunteers in the neighborhood and there's no router to reset. I give up and go to sleep. The next morning it's still not working. When I check out I'm told the router probably needs to be reset. I don't know whether there's a router or not. I just know I didn't have Internet service. Overall, it was a very frustrating experience staying here.

We arrived to find nobody there except the decorators. There was a bell to ring which connected to people in a hotel about half a mile away who told me in German how to find the key. I was later rung to say that breakfast would be in the other hotel because of the works and to find the map in the entrance to show me where to go. It transpired the day before we left (we stayed 4 nights) that there'd been a flood and that the works had not been planned. The day we left the workmen arrived at 630 and woke us up. This was mentioned but the staff didn't take the opportunity to apologise.

We had a couple, a 13 month old, two dogs, and two people who needed separate beds. It is pretty when you drive up. there wasn't a person at the villa but it was easy to get our key and room, then they came to check on us. only thing we weren't happy with was how cold it was in the downstairs part of the room. the upstairs which was attic style was plenty warm. I would stay again but not in the winter. the breakfast was beautiful (was extra at reservation) we walked down the street to get some food because we arrived later in the day. Also everyone we talked to with the hotel spoke excellent English.