McDreams Hotel Leipzig - City

I booked a room at this hotel yesterday. Although I had checked in early, I did not receive a room key. Upon inquiry, only an AI assistant responded, which could not help me further. That was really frustrating. The check-in had taken place on time, and I was aware that it is a digital hotel. I therefore had not expected that anyone would be on-site. However, digital does not mean that one can shirk responsibility. The system should be absolutely reliable and function flawlessly. In this case, that was not the case. They are merely trying to hold the guests responsible for glitches or defects in the system. I fear that this is a type of fraud.

The rooms are very simply furnished, but definitely clean. For the simplicity of the furnishings, the price is quite unreasonable, as we have stayed in significantly better hotels in Leipzig that included a good breakfast and paid less for them. Additionally, we had ordered two neck support pillows and paid an extra 20 € for two nights, but the pillows were not in the rooms upon our arrival. We communicated via WhatsApp with a central office in Munich and had to do without the pillows on the first night, as there was no staff on site anymore. Had I known this, we would have brought two pillows from home and at least slept well. Unfortunately, the first night was a total disaster. On the second day, there was again a lengthy WhatsApp communication, in which it was first stated that no pillows would be provided, which turned out to be a mistake on the part of the central office, after which we were assured that the pillows would be placed in our room. Unfortunately, it was only one pillow, which was not a neck support pillow, but a completely normal and quite soft one. Now I dread the second night with poor sleep and especially a four-and-a-half-hour drive back by car tomorrow, as I usually like to start long car trips well-rested and not completely exhausted. If one considers a hotel without a reception and staff as a concept, I personally see this concept as a complete failure. Why, despite saving on staff salaries, such prices for the rooms are still charged remains a mystery to me. Conclusion: We would gladly return to Leipzig, but I will not choose a McDreams hotel in any city in the world again. Since a point is the minimal rating, I am giving this one for cleanliness.

Stayed for one night of the Conference League final. The cost of the hotel was hugely expensive for such a simple place. It didn’t even have Air Conditioning which was a problem on such a hot day (31deg C). This was a bad case of price gouging!!