Carat Golf & Sporthotel

We were at Hotel Carat in room 202 from 7/3/2026 to 7/6/2026. Online check-in is supposedly possible according to. Email 1 day before. Did not work. Check-in until 4:00 PM = room not ready!!! Sat down on the patio chairs. Afterwards rust stains on the shirt. The bathroom door is slowly rotting away at the bottom. Silicone seals are hanging out of the wall (joint) Curtain broken The carpets in the room and in the hallways are full of stains and dirty If the hotel has 4 stars, well then good night !!! Unfortunately not recommended.

Hello, here are my experiences with the Carat in Grömitz, stay 2 weeks, cost approx. 4500€ we had 2 large rooms, upon arrival urine and blood stains on the mattresses, after a complaint there was a new rubberized bed sheet, that is the new highlight at the Carat in Grömitz and on top of that a new white fabric bed sheet, the soiled mattress remains hidden underneath and well preserved, my tip is to always look under both (all) bed sheets, since out of the 5 travelers one person 86 years young degree of disability 100% in a wheelchair, I myself GDB 60%, another traveler GDB 50%, one person with a walker and yet another accompanying person, none could sleep on the soiled mattresses, which is an imposition, 3 people had to sleep on the sofa, thanks for that!! to the management. Furthermore, pool temperature in the first week in the heated pool 16 square meters large 36 degrees and in the swimming pool 100 square meters 28 degrees, these pools were lowered in our 2nd week heated pool 16 square meters large to 31 degrees and in the swimming pool 100 square meters swimming pool lowered to 26 degrees which is very cold and in no way corresponds to a spa or wellness pool, and ensured that most bathers only stayed in the 16 square meter heated pool at 31 degrees, as another highlight I was allowed to pay the same price for the 2nd. week as in the first week, upon complaint there was the following statement the management wants it that way, furthermore parents with babies and older children who were too loud in the heated pool were asked to go to the cold swimming pool to romp around after I had complained 5 days in a row in the swimming pool as well as at the reception the nice lady at the reception called the swimming pool and asked why the water is so cold even though I had complained there 1 minute before again the statement the management ordered that and I heard that felt like the 1000th time the sentence >> I'm sorry <<. To my question where is the management, they should come here, it is said again and again the management is not in the building. You save all year for the most beautiful weeks of the year and then something like this, thanks again for the most beautiful weeks of the year to the management, what else was noticeable in the entire swimming pool area there are approx. 8 yellow caution slippery folding signs everywhere in the walkways because the water on the tiles does not find its way to the designated drains by itself, there are small puddles of water everywhere which causes people, especially children, to slip again and again, I also slipped once on the stairs but luckily had one hand on the railing, phew!!!. Then we were also told we are not allowed to place our bathing shoes too close to the heated pool because this causes the pool water to be directed onto the tiles and this poorly behaved pool water then does not find the drain due to the poor slope in the floor, which has the consequence that the staff has to help out with a squeegee. If you say at the reception that you want to leave because of the grievances, you are told quite unequivocally that you still have to pay 80%. I apologize for the inconvenience my complaints caused your staff, but at the end of my vacation I was really angry, but don't worry, there will be no more complaints from me in the future, I will look for other accommodation in Grömitz after 7 years. I wish the management all the best in saving on the temperature in the spa area, in saving on cleanliness, and in saving on empathy towards its guests. Thanks for the experience!!!!

We have now spent a total of three rooms for three nights at the Carat Hotel for the fourth time over Pentecost. Unfortunately, the service, especially at the reception, gets worse every year... First, I had to make four calls (!) with long wait times to get a proper offer. During my booking, it was explicitly confirmed to me that even with my chosen rate without cancellation option, my credit card would only be charged at checkout. Unfortunately, that was not the case, and my credit card statement showed three charges from a Dortmund investment company without any mention of the Carat Hotel. Since I could not assign these charges, I blocked my credit card, and only days later did I realize that the Carat Hotel had already charged me. My complaint was ignored, and there was not even a compensation for all the trouble I experienced. When checking in, it was first repeatedly claimed that there were no available underground parking spaces on the weekend, even though we had reserved and even paid for them!... There were long discussions until they finally made the parking spaces available to us. For my 89-year-old mother's birthday, we wanted to reserve a table for five people in the breakfast room. This was initially denied to us, then later confirmed. The next morning, the table was reserved in a very unattractive conference room. This was not agreed upon, and again, no one addressed our complaint. We were merely told that they would pass on the problem. We also do not understand why the kitchen is being renovated during the beginning of the main season and the high-traffic holidays, causing many guests to find no space in the actual breakfast room. Why is the renovation not done in January-March? Additionally, during this time, no freshly prepared egg dishes, e.g., with bacon, are offered. Unfortunately, several items are simply removed without any price reduction or notice. However, I would like to positively mention the otherwise good breakfast. Unfortunately, we never saw a hotel manager who should actually take care of the guests' well-being in this price category. We are very disappointed overall, do not recommend the hotel, and will book elsewhere next year in beautiful Grömitz.