Nordic Hotel am Kieler Schloss

After being thrown at night, because in the hotel we had booked we were not given accommodation by overbooking and having to find our own life, the night receptionist (we do not remember the name but told us that he was from Santander) was very kind to look for an alternative. The hotel is centrally located but quiet. Although we only stayed one night before departing for the cruise, the experience was good. The room was spacious and clean. Also, we were recommended where to eat something before going to bed as it was a complicated time to find something on our own. Breakfast is fine, with variety. We were allowed to leave our bags, although there were quite a few of them as there were 4 people, to explore the city before leaving for our cruise.

We had to stay one night at the hotel to get a good long night's sleep. However, we were awakened early in the morning by a worse renderi and noise in the hallway from artisans. They then went on to renovate a room close to ours, and the noise was unbearable and indescribably loud. Not only did we give up sleeping, we couldn't even stand to be in the room. We dropped both bathing and brushing to get out of the terrible noise as quickly as possible. We went to the front desk to complain about the situation. Here they try to explain the noise with acute water damage, although it does not seem to be what they are doing. They neither apologize nor regret the situation - they don't care that you as a guest have had a bad experience. In addition, they also have the worst attitude in the world and I have rarely experienced such flabed employees.. After a lengthy discussion and threats about poor reviews of their hotel, as well as a demand for a refund, receptionist Claudia seems a little more cooperative. She checks up on our booking, but can see that we have not paid on site, but through a business partner, and therefore she can not refund me for the stay. She advises me to complain where I booked the stay, and then we will get the money back. We do exactly this, but we get notified that the hotel has rejected the request and refuses to cooperate. I call the hotel myself and talk to Claudia again, who easily remembers us. I wonder how it is possible to promise me a refund and then reject it later. She says coldly that she has talked to her boss in the meantime, and there is no basis for a refund, and she does not care that she personally stood up that morning and promised me the refund. When I express my opinion about their really poor customer service, she chooses to knock the tube on. We won't advise anyone to book a room at this hotel, and I hope you choose to fire an employee like Claudia. You work in the service industry and should make your money on happy customers. Here, however, they are pissing no matter if you have enjoy your stay - just they have their money..

I arrived with a Reservation on a room with a double bed - we got one with 2 single beds, and when I turn to get another room I get to know that this is what I have booked and there are no others. Since I can present the order of the double bed and say I want the money back, she finds a room for me.dog only later in the day, which is quite ok with us. When we check in later at someone else, she Beginner again with that it is a fault on the website, and that they do not have enough rooms with double beds - so anything but an excuse. Very unprofessional. In the evening when we go to bed the exhaust in the bathroom starts to noise so it sounds like there are craftsmen. After about 30 minutes we turn to the reception - after 45 minutes one comes and changes the filter. He says it'll take 5 minutes and then the sound will be gone. We wait 25 minutes and the sound is not gone. My husband goes down to pick him up again, and as he pick up the man, the noise almost goes away. The man just says: look what I said- it would stop- and when I say it took more than 20 minutes and that I'm getting the heartbeat of the long-lasting and trembling noise it's just again- well I said it would stop. Okay breakfast. The beds are very hard, but it's a matter of taste. The hotel has potientiale, but it would dress them to be able to admit mistakes and apologize. Per ⁇ a professional staff who have had course in customer contact.