Steigenberger Grandhotel and Spa Heringsdorf

We have been booking the Steigenberger in Heringsdorf at the beginning of July for several years now (I have since achieved Platinum status in the H Rewards program). Upon arrival, we were asked if it was our first time at the Steigenberger (why does the front desk not know our status?). At our first breakfast, we waited in vain for our coffee to be brought to our table as usual. When we asked, we were told that coffee was now considered a self-service amenity (the coffee cups, by the way, as well). The fact that self-service is being pushed even further in a 5-star hotel is already unsatisfactory. However, we noticed during our stay that some guests were being served as usual. My wife spoke to one of your staff members about this on the last morning, to which she replied that coffee and drinks were indeed part of the staff's service upon request. Either we were misinformed at the beginning or there is no clear instruction for the staff, which is very unsatisfactory for us. The orange juice at the breakfast buffet is poured from cartons and diluted with water. Unfortunately, the cartons were not always replaced in time, so that in these cases an undrinkable mixture of too much water and little orange juice concentrate was created. The guests then left the filled glasses standing next to the machine. Overall, the staff often seemed overwhelmed; one employee told us that too few staff were available. The veal schnitzel in the Waterfront restaurant was unfortunately tough and the breading was already falling off the meat. I returned the schnitzel. The chef apologized by saying that he could not look inside the meat. The waiting times for drinks at the bar were too long. Otherwise, the service was good as always. The dinner at Mare by Seaside was very good. The room service was very good.

We have been going to the Steigenberger Hotel for years. Unfortunately, there were a few drawbacks this year: Coffee service at breakfast was cut and switched to self-service. That is really a shame. The breakfast is generally still very good, but unfortunately it is missing a step into the "modern" era. The cheese selection in particular is rather poor. Scrambled eggs and bacon as always great. On the breakfast terrace, there are fewer chairs than intended for the tables. Therefore, some tables are standing around without chairs. Unfortunately, the breakfast staff was very short-handed and could not keep up with everything. Unfortunately, the bicycle rental at the hotel was also canceled. Hot food is only available at the hotel starting at 2 PM. Basically, we were satisfied, but you cannot shake the feeling that it is time to reposition the hotel a little. The competition in the neighboring hotels offers a bit more culinarily and, above all, something more contemporary. The gym and spa could use a little update by now. When fully occupied, it is very loud inside. I am not sure if the regular clientele will stay with less service. Nevertheless, the property with its great garden remains simply incomparable.

I have been a regular guest for 15 years; in recent years, the service has become increasingly worse and less frequent. The business is being kept running barely adequately by a few long-term employees. Still at a three-star level today. This vacation was our last at this establishment.