NJV Athens Plaza

I am extremely disappointed with my recent stay at NJV Athens Plaza Hotel. My family and I booked two rooms: a large suite and another room with two separate twin beds. Upon arrival, the hotel attempted to charge extra for my young son staying in the suite, and then tried to charge extra for an additional guest in the twin room, despite there being only two guests staying in a room that already had two beds. It simply made no sense and felt like an attempt to extract additional charges wherever possible. What made the situation worse was the attitude of the reception staff. The receptionist we dealt with was rude, unhelpful, and unwilling to find a solution. Rather than offering to speak with management or assist in resolving the issue, she repeatedly insisted on the charge and refused to escalate the matter. We asked for management involvement, but our concerns were ignored. The following day, we received another call to the room regarding the same issue and were once again pressured about payment. To our surprise, the hotel then proceeded to charge my card €120 for an alleged extra guest. This was extremely frustrating and left us feeling completely undervalued as customers. What makes this experience even more disappointing is that I have been a loyal guest of this hotel for many years. My family and I stay here regularly, usually twice a year, and have always chosen the property because of its excellent location. Unfortunately, the service has deteriorated significantly. The rooms are also showing their age and urgently need renovation. The room we were assigned was old, tired, and well below the standard expected of a hotel in this category. There are clearly upgraded rooms available, and it felt as though we were placed in an inferior room despite our long history with the hotel. The only reason we continue to consider this hotel is its location. Sadly, poor customer service, unnecessary charges, and outdated rooms have completely overshadowed that advantage. After this experience, I will seriously reconsider staying here again and cannot recommend the hotel to others.

My stay at NJV Athens Plaza was excellent from start to finish. The hotel exceeded my expectations in every way. The room was spacious, clean, comfortable, and very well maintained throughout my stay. Housekeeping did an excellent job every day, ensuring the room was spotless and welcoming. What truly sets this hotel apart is its people. The reception team and all hotel staff were exceptionally helpful, professional, responsive, and genuinely service-oriented. Every request was handled promptly and with a smile, making us feel valued and well taken care of throughout our stay. The location is simply unbeatable. Situated directly at Syntagma Square, it is within walking distance of Athens’ major attractions, shopping streets, restaurants, and transportation links. For first-time visitors to Athens, I cannot imagine a more convenient location. I was also pleasantly surprised by the quality of the in-room dining. The food was consistently good, and the service was efficient and reliable. NJV Athens Plaza combines outstanding service, comfort, and an unbeatable location. It made our visit to Athens seamless and enjoyable. I would not hesitate to stay here again and highly recommend it to anyone visiting the city. For me, this is truly one of the best hotels in Athens. They are 100/10!!!

Excellent option. Five-star hotel In a spectacular location, central and with many shops and restaurants Very clean and great attention from all the staff The rooms are very spacious