Afitis Hotel

Disappointing experience – far below five-star standards We stayed at this hotel for six nights, expecting the level of comfort, cleanliness, and service associated with a five-star establishment. Unfortunately, our experience fell well short of those expectations, and we would not recommend this hotel based on our stay. Air conditioning and inadequate compensation The air conditioning in our room was not working on our first night and again on our third night. We requested either a reduction in the total room price or a move to another room, but neither request was granted. Instead, the hotel sent us a bottle of wine worth approximately €13 as compensation. For a five-star hotel, this was a wholly inadequate gesture given the inconvenience we experienced. We spoke to reception and the duty manager several times and asked on three separate occasions for a clear answer regarding what compensation or refund the hotel could offer. Despite our repeated attempts to resolve the issue throughout our stay, we did not receive a satisfactory response. On our final day, when we once again tried to address our concerns, the manager told us that the problem had been fixed and that technical issues happen. While we understand that technical problems can occur, guests should not be expected to bear the full cost of accommodation that fails to meet the expected standard without reasonable consideration or compensation. What made the situation even more disappointing was that, after we had repeatedly and patiently tried to find a solution, the manager described us as aggressive and accused us of looking for faults. We found this response unprofessional and unfair. We were not looking for problems; we were asking the hotel to take responsibility for genuine shortcomings and to offer a reasonable resolution. Dismissing our concerns in this manner only made an already disappointing experience worse. Poor room cleanliness The cleanliness of our room was another major disappointment. We found numerous hairs in the bathroom, particularly in the bathtub and shower. We took photographs and asked staff to clean the area, yet the same hairs remained after our initial request. After raising the issue again, only one of them was eventually removed. The bathroom was generally not cleaned to an acceptable standard, with visible dirt and a lack of attention to detail in the corners and around the showerhead and faucets. This is simply not the level of cleanliness we expect from a five-star hotel. Mixed breakfast service The breakfast itself was enjoyable, and most of the staff were pleasant and provided good service. However, one female staff member consistently made us feel unwelcome. She repeatedly ignored our greetings, failed to acknowledge us when we said thank you, and walked away with an unfriendly expression. Although the breakfast experience was otherwise positive, this behaviour was disappointing and fell short of the hospitality we expected. Our verdict The combination of a malfunctioning air conditioner, inadequate compensation, poor bathroom cleanliness, and an unprofessional response to our complaints significantly affected our six-night stay. We understand that no hotel is perfect and that unexpected problems can arise. What distinguishes a good hotel, however, is how it responds when things go wrong. We expected clear communication, accountability, and a genuine effort to resolve our concerns. Instead, we experienced repeated delays, an inadequate gesture of compensation, and a manager who ultimately characterised our attempts to resolve legitimate issues as aggressive behaviour and fault-finding. For a hotel advertised as five-star, this was simply unacceptable. Based on our experience, the overall standard was closer to three stars than five. We would not recommend this hotel to others and would not choose to stay here again.

It was Smelling in our room 157. they only sprayed something but next day smelling was again After all people where on the Morning Toilette :-/

The standard rooms are at a basic 2-star level. No safe in the room, minibar empty, TV did not work, Wi-Fi worked very poorly (which one was dependent on, since cell reception there is zero), drains in the bathroom smelled, no electrical outlet in the bathroom, old furniture (tables, chairs, cabinets). Privacy in the room is ignored despite the sign on the door. At the reception, they are well-trained in stalling tactics. The private beach was a total dump. Trash was piled up against the wall behind the lounge chairs (broken lounge chairs, etc.). The pots by the lounge chairs were never emptied or cleaned. The beach looked accordingly. Full of cigarette butts and other trash. Broken beach umbrellas and partially missing lounge chair cushions added to this miserable state. The pool was okay. Beer €9, glass of wine €12. The breakfast was okay but not 5 stars. The organization at breakfast was a disaster. Starting the day in a relaxed manner was very far from reality here. The lounge chairs were already reserved with towels before breakfast.