Elounda Residence

Very mixed experience with this hotel & was apprehensive booking it after reading the reviews wish I would’ve paid more attention to them. We went for 10 days with a 6 year old & 1 year old. After booking our travel agent contacted the hotel to enquire if a travel cot would be provided the response was no & we needed to bring our own, I also contacted the hotel personally 3 days before we arrived to see did I need to bring a travel cot & on the phone the receptionist said no cot would be provided. So we haul a travel cot the whole way & when we get to our room there’s a travel cot already set up. That made me twitch a bit but anyways that wasn’t the end of the world. The room was at best a 2 star, it was dated. The shower door was at opposite end of the shower head which was bizarre & just caused the bathroom to be flooded everyday after 4 people showering. The drain cover in the bathroom constantly moved out of place which was not suitable for a 1 year old crawling around the apartment. However the balcony was completely safe for children & I had no concerns here. The pool, waterpark & both baby pools are salt water, As a family this did not dissuade us from booking as we spend a lot of time in the sea however the salt level is very high & after a few days the kids refused to go into the pool - we did mention this to staff but they said it meets requirements. Because of this we spent the majority of our holiday at elounda bay palace where our friends were staying, they also have sea water pools & one non sea water baby pool & the kids never got out of the water there. Food - bang average never went all inclusive before probably never will again. Kids ate fruit & chips. Staff- the staff for the majority are lovely genuine & helpful & Greek people in general are some of the nicest I’ve met. However when I requested a late check out as our flight home is not until 9:30 (this is the only flight time home) I was told no they are too busy & are fully booked, & they needed the room back at 11, this is unheard of for a 4 star hotel & considering we go on 2 holidays a year we’ve came up against this issue a few times but this hotel is the only hotel that was unwilling to accommodate even a smaller room so we could let the baby have a nap or shower after pool etc. So we dropped our bags off at the luggage hold & headed off to elounda bay palace again. My final review is this hotel is not suitable for family’s with kids younger than 5. A couples getaway is perfect. Elounda town is beautiful & the restaurants & shops are gorgeous again crete people are fabulous the kindest & most helpful people ever. I will be returning to Crete but definitely not to this hotel.

We really enjoyed our stay at Elounda Residence. From the beginning we were received very kindly and immediately helped. The people at the reception are very helpful and friendly, and the staff at the restaurant is also super friendly. They regularly come to chat and make sure everyone feels completely at ease. The hotel has a beautiful location with a great view over Elounda and the sea. You can also see the sunset very beautifully from the restaurant. The atmosphere is calm and cozy, so you can really relax here. Our room was neat, comfortable, and was kept completely tidy every day. The restaurant and the various swimming pools were also clean and very pleasant. The food was also delicious and there was a lot of choice. The view during the meal was beautiful every time! We had a wonderful time here and will definitely come back. ☀️❤️🇬🇷

we were a little worried about this hotel after reading some not so positive reviews especially from other english families. However we had a wonderful 10 nights here with our family that consisted of 3 teenagers and an 11 year old, the staff were lovely, they couldn't do enough to help and always stopped for a chat. the cleaners work so hard to keep everything looking spotless, our apartments were really nice and in a great location. the 2 restaurants onsite are a brilliant bonus and the children can literally eat delicious ice cream all day! the cocktails were great as were all the drinks they served. the views are stunning and it's a lovely walk to elounda and back......although steep on the way back it's not far. the only things i feel this hotel could improve on is the temperature of the food (although this did improve during our stay) the snack bar by the water park especially needs to look at this and the entertainment guys didn't really interact with the english very much but maybe this is a language barrier! we loved our stay here and would definitely return.