Oceanis Cre

We were told that the rooms had been renovated, false, we were housed in a horrible room very close to the reception (noise with arrivals and departures every night...) Lookéa entertainment nonexistent, motivation of the activity leaders zero. To be avoided, also very poorly located, the beach indicated at 900 meters and paved with rocks.

Not much! Arriving at the hotel, no room ready at 2:30 a.m., they put us in an upgraded room that smelled like sewage! They didn't even offer a snack or drink upon our arrival. At 10 a.m. they made us wait more than 1 hour and 30 minutes to offer us another smaller room with only 1 bed, without the sea view, and a showerhead fixed to the ceiling! We refused that room, they put us back in the upgraded room for 1 night, and the next day after another 30 minutes of waiting, they found us 1 room with 2 beds and a sea view. Room without a kettle or coffee maker, but 1 useless fridge. Meals: little choice, no shellfish, fish with many bones, fruit not ripe enough, and always the same types of dishes. Aperitifs: not much choice and the beer was not good. Pools: the bars on the small stairs are too slippery, as are the surrounding areas. People who have arm pain have trouble getting back up using these stairs. We had 1 day of rain, they didn't remove the lounge chair cushions, the next day they were soaked!! Entertainment team needs improvement, microphone announcements not loud enough, always the same music, and a DJ who cut the songs before they finished! No signs with a map to show us places to discover around the hotel. The entertainment staff could really make an effort to talk to the vacationers and offer them fun games. They don't even know the area well enough to inform us correctly! We also would have liked the entertainment staff to be able to schedule round-trip times to go down to the beach so we wouldn't have to go alone, because the streets are not very busy, not safe, have no lighting for a late return, and furthermore, traffic is quite dangerous: cars, vans, buses, and quads drive like crazy and there are no sidewalks! We noticed that everywhere it is very, very dirty, the beaches are really disgusting, with a lot of trash of all kinds. Even a beach in Hersonissos with 2 pipes discharging into the sea! At the hotel, they offer us a minibus, the sign at the reception does not correspond to the real schedules. 3 departures scheduled at 10:00 a.m. - 12:30 p.m. and 2:30 p.m. (these are the returns that are indicated instead of the departure times!) and 3 returns at 10:20 a.m. - 12:45 p.m. and 2:50 p.m. so false)! Fortunately, the driver warned us that these were not the right times for the returns, so you had to know the right times: 10:00 a.m. - 12:30 p.m. and 2:30 p.m.! The sign is therefore false! And total nonsense, no point, because not even time to visit in such a short time, you have to return by 12:30 p.m. otherwise you miss the lunches that are included in your stay! if you return at 2:30 p.m. lunch is over! and you have to wait until 4:00 p.m. for a snack, not great with not much good. Otherwise you return by taxi for €12! We are really disappointed with our stay: not enough communication, shuttles to get around, pools not heated, meals meh, ... Tourist tax to be paid in cash, impossible by credit card Hotel, the areas around the pool are not clean, vacationers leave their glasses and plates lying around, even cigarette butts,... Pools closed from 6 p.m., we didn't understand! They sold us a bit of a dream! And we are not the only ones to have been disappointed - really paid too much for this stay!

Staying through the TUI agency in Colmar, which found us a great trip to Spain at the Club Marmara last year, we were very disappointed this year by Crete at this Lookéa club hotel. Staff not on top of their duties and skills uncertain. Problem upon late arrival after midnight due to a 3-hour delay at the airport departure by the airline Easy Jet (not attributable to TUI or the hotel), but it would have been better to welcome us upon our arrival after midnight with more attention, my wife being disabled in a wheelchair; a triangle sandwich of white bread with a slice of cheese, we had to unlock the drinks that were not available to get a glass to drink, and a very noisy air conditioner that was not functional from the 1st minute of occupancy, no maintenance staff available. The icing on the cake: 38 postcards and beautiful stamps purchased, dropped off at the mailbox in front of the hotel, NEVER arrived, even though the reception had informed us that the collection from this mailbox with the uncertain exterior appearance (rusty and not maintained) was done once a week... too bad for the one addressed to the kind staff at TUI Colmar who still haven't received it. My letter sent to this hotel as well as my email received no response or acknowledgment of receipt. We were not the only ones to have a negative opinion of this hotel. According to the latest news, TUI will no longer list it for 2027... to be confirmed. In any case, we do not recommend this one; others, perhaps more expensive and near this city, are better laid out and professional, which is what people we met on-site, with whom we had spoken, told us. So, stay away.