Palladion

We stayed here after a wonderful week in another hotel, but unfortunately this was a huge disappointment from the very first moment. It started with the luggage: we had to carry our own suitcases upstairs in a very small and cramped lift, without any help from the staff. We were not offered any assistance, which we found surprising for an all-inclusive hotel. Upon arrival, the room was not clean. We noticed ants walking on the floor, and the air conditioning had a strange, unpleasant smell. The shower was far too small for a room meant for two people, making it very uncomfortable to use. We also needed a pair of tweezers, but when we asked the reception, we were basically told to figure it out ourselves – no solution, no effort, no service. The lady at the bar didn't even give us a smile, and the overall atmosphere felt cold, impersonal, and unwelcoming. The all-inclusive meals looked far from fresh or inviting, and we didn't feel motivated to eat there. When we mentioned the issues with the room, they offered to have it cleaned, but that should have been done before we arrived. That is not something you should have to ask for. We felt so uncomfortable that we decided to check out early, after only two hours, and move to another hotel. Later, we tried to contact the hotel to request a refund for the nights we didn't use, but both phone numbers we found did not work. The first number didn't connect, and the second said the number was not in use. It seems they blocked our number or simply don't want to be reached. We are disappointed not only by the poor experience, but also by the lack of accountability and communication. We cannot recommend this hotel to anyone looking for a nice, relaxing holiday.

Hi. I was in Palladion hotel in first week of August 2026 with my family and friends. In terms of our experience, it was an excellent week – the rooms were clean and tidy, and the staff cleaned every day, so we were very pleased. As for the food, we were very pleasantly surprised. There were three or four dishes to choose from at each meal, and the biggest game-changer for the little ones was the fries! Anyone traveling with children knows that regional cuisine isn't always a good choice for children, so the fries served are a huge plus! The price-quality ratio is excellent! The poolside bar deserves a special mention. The drinks and cocktails served as part of the all-inclusive package are truly delicious. Bartender Nikos and the other bartender who served us deserve a special mention – they were very friendly and helpful. A huge plus for the hotel's service. I'd love to visit this place next year and highly recommend it! Konrad

Very reasonable value for money Excellent stay, quiet hotel, clean and sufficient room, knowing that there are huge excursions to do on this beautiful island, food perhaps limited for some but you always manage to find good dishes, a team that listens and is very pleasant, whether it be receptionists, housekeepers, cooks, restaurant and bar service staff, with a special shout-out to Nikos the bartender, in short, a supportive team that is top-notch and very pleasant Many different possibilities to be able to discover the different places on the island Sea and pool at will outside of excursions, the city bus (no. 20) to take you back to Rethymno is very simple for this pretty little town and its port In any case, a superb stay, a nice discovery for a week Sandrine and Paulo