review-bg-image

Reviews from Guests

3.0/5

tripadvisor

855

Reviews

from real guests

412calluml

1

/

5

i came here with my partner. The room wasnt bad, nor was it great, we paid for the sea view which was blocked mostly by trees. Air conditioning was extremely slow, to the point where we would wake up in the morning and it had barely cooled the room despite being on the highest speed and lowest temperature. The drinks list was not true to what they had at all, they advertised whisky, rums, gin and tonic, various cocktails, different beers, all portrayed as though available to all inclusive guests. They had no whisky, no rum, no tonic and you had to pay extra for lemonade, or any beer other than one specific one on tap. They stated to ask for a cocktail list, which did not exist and you just got served vodka with some form of coloured fizzy drink mixed in. The bar closed at 22:00 and would stop serving drinks to guests at 19:00 unless you were in the restaurant, which you then also had an even more limited choice of drink. We were personally content with just drinking cheap, watered down liquer and the same beer for my stay, although I did overhear multiple guests complaining amongst each other about the exact issues I just described. The staff themselves behaved friendly enough, besides one lady who's name I am unaware of, though she wore a white shirt while the others wore black. Consistently had an unfriendly face, took your drinks away from your table when you went back in to get dessert, would serve you with a poor attitude or fob you off to Maria, who was quite nice and more than happy to help despite not having the resources to do so quite often. Kiki was very friendly also. Despite the staff being friendly and helpful, the other issues far outweigh the good. We will not be returning here.

M6523MDholgerb

4

/

5

Actually it was a very nice vacation, unfortunately there were a few (actually unnecessary) minor issues (e.g., loose door handles, drawers that wouldn't close, a leaking patio roof, etc.) that should perhaps be fixed to avoid jeopardizing the good overall impression and the condition of the building in the long term. A huge compliment to KIKI (restaurant manager), who holds the team together through her tireless efforts and gives guests a sense of security. She always has an open ear for the guests' wishes and constantly tried to make everything possible... At the pool bar, Maria served us well almost every evening to the best of her ability, even though some basic drinks for mixing were missing... all in all it was a very nice vacation, it is a very beautiful resort, the food was very delicious and we would love to come back if Kiki and Maria are still there and, at best, all the minor issues have been fixed.

73moritzm

5

/

5

Forget the negative reviews. And read this! And no, this is not a self-written review ^^ Here are definitely 3 very satisfied guests speaking. We were already in contact with the hotel beforehand. We booked half board. There were three of us, 2 adults and 1 child. We received a very nice room with a balcony, sea and mountain views; palm trees and beautiful flowers can also be seen. The balcony is large, there is a small refrigerator with a freezer compartment. The air conditioning also did a great job. We especially liked the food. No wish was left unfulfilled. Great meat dishes, but there was also always something for vegetarians and vegans as well. It was also varied. Greetings go out to Kiki and her great team. ❤️ Especially recommended if available: Moussaka, braised beef in any dishes, and for the little ones: Bolognese sauce and the homemade chicken nuggets. We ate under the open sky every day. Our little one used the slides constantly, and the complex is truly an eye-catcher due to its location and wonderful view, as well as the lovingly maintained antique walls (old stone walls with beautiful flowers). The distance to the beach is a breeze. 5 to a maximum of 10 minutes on foot. The only minimal physical effort is the small hill in front of the hotel grounds. But it is just mountainous in Crete. However, it is really no problem for older people either. The hotel manager was also very attentive and came by more often to check that everything was in order. Conclusion: Sure, it is a somewhat older hotel and not everything is perfect like in a 5-star hotel. But the hotel really has charm, it was clean, staff was super. Price-performance ratio is really great! Oh, and the huge pool is especially suitable for spending a whole day at the pool when the little ones don't feel like going to the beach or on an excursion. We are simply 100 percent satisfied. If you find a good deal: GO FOR IT! Thank you all for the great time!

Facilities Details

Free Wifi

5 Available Room Types

Double or Twin STANDARD
Double or Twin STANDARD
Double or Twin STANDARD

Double or Twin STANDARD

room-size-icon

14 Square Meter

Double or Twin SUPERIOR SEA VIEW
Double or Twin SUPERIOR SEA VIEW
Double or Twin SUPERIOR SEA VIEW

Double or Twin SUPERIOR SEA VIEW

room-size-icon

14 Square Meter

Double or Twin SEA VIEW
Double or Twin SEA VIEW
Double or Twin SEA VIEW

Double or Twin SEA VIEW

room-size-icon

14 Square Meter

TRIPLE STANDARD
TRIPLE STANDARD
TRIPLE STANDARD

TRIPLE STANDARD

room-size-icon

12 Square Meter

SUITE STANDARD
SUITE STANDARD

SUITE STANDARD

room-size-icon

24 Square Meter

Facilities Details

Internet Access in public areas

Free Wifi