Eleonora

By far the worst hotel in Crete maybe in all of Greece rude owners insult you and put you in a difficult position the hospitality of Crete has nothing to do with this disgrace a lot of dirt in the rooms and stench all over the corridor

I rarely write really bad reviews but this place is one to miss. Location is its redeaming quality but it is nicer further west on the front. Small room on 4th floor given. Aparently this wasvthe best one when wecasked to be moved. Door did not lock and was told a group of footballers were in room prior to us. It would be fixed on Monday but today is Friday. Not good. Bathroom tiny, dark and the complementary toiletries were half used up. My sisters room was the same. Shutters on the balcony doors made it like colditz. Bed rock hard. Furniture right from the 60s. Worse thing though was the desk clerk. Very strange man. Asked every person on check in what the did for a living and looked the women up and down intensively. Stopped talking when any girl/lady walked past and was in a trance till the were gone. Very unsettling. He was creepy, dirty and had bogeys hanging from his nose. I kid you not. When we said we were not staying the lady manager came and we explained our issues. All the afore mentioned points she argued but when we explained about the guy on reception she seemed to get the point with a gallic shrug. We do cheap and cheerful all the time, this was so bad we checked out.

The Hotel was horrible. It was run down totally and looked like closed for 15y ago. There was too much bad/faulty things to describe here but here's some staff: Many lamps not working, dirty broken curtains for window and shower, no coffemaker or hair dryer as announced. The water from the shower run into the bedroom, the family and staff living on the first floor with doors open, Noone in the reception but main door open all the time. No lock to the terrace, when we lost money from the room the hotel and "Ving resor" denied to check the security videos. Dirty towels were not replaced. They were hanged up again! The room was not cleaned for a week, its 450m to be beach - not 100m. No info at all was given about the hotel/stay. They kept our pasports for 2 days for taking a copy.. etc Would never recommend