Halepa Hotel

Every year we start and end our trip in Halepa Hotel. It’s such a nice place. First of all there is the building, an old embassy and you still see the beautiful furniture and decorations. The rooms are beautiful, a good bed, a good shower, a small balcony and you have space to move in your room. But most important there’s the manager and all the people that work there. The people at the reception are always available, very friendly and helpful. The rooms are cleaned every day and you feel that breakfast is made with love. There is also taxi service to the airport. Thanks to all of you and see you next year. With love, Marc and Annick Ps, don’t forget to visit the archeological museum. It’s behind Halepa Hotel. It’s really worth to visit it. The bar of t he museum (you can go there after the museum visit, but has also separate entrance) has a big balcony with a panoramic view over Chania.

Our experience at this hotel was extremely disappointing, mainly due to the attitude of the staff and the way guest concerns were handled. During our stay, I suffered a minor facial burn caused by sudden and significant fluctuations in the shower water temperature. When we reported the issue to the hotel staff, particularly the manager, we expected concern and a willingness to resolve the problem. Instead, we felt that the attitude towards us changed noticeably afterward. Later, our room was not cleaned. When we asked for housekeeping, we had to request it multiple times. At one point, we were handed garbage bags and effectively told to deal with part of the situation ourselves. When we explained that room cleaning is a basic hotel service, the response we received was that the staff were tired and in a bad mood. To make matters worse, they laughed while discussing the issue, which we found highly unprofessional and disrespectful. What disappointed us most was not the mistakes themselves, as problems can happen in any hotel. It was the lack of hospitality, empathy, and accountability in addressing them. We felt that our concerns were dismissed rather than taken seriously. The breakfast was also very poor and well below what we expected for the price and category of the property. Crete offers many excellent accommodation options. Based on our experience, I would encourage future travelers to consider spending a little more and staying elsewhere. Good service, professionalism, and respect for guests are worth far more than saving a few euros. Unfortunately, this hotel failed to provide any of those qualities.

Very enticing photos, but the reality of the hotel is less so. There is mention of a blend of old and modern; after three nights, we are still looking for it. Objectively: - very noisy hotel due to its design, with little soundproofing, and large marble corridors that amplify every voice. - clientele mainly from Northern Europe, English, Germans, Belgians, older and very noisy. - the road that runs right in front of the hotel is very noisy. - air traffic. - mediocre environment, view of abandoned parking lots or crumbling walls. - while a pool is mentioned, do not count on it; it does not exist: only a jacuzzi for four and a non-heated 4m2 pool.