Kosta Mare Palace

I Lost Over $1,800 – And the Hotel Later Confirmed They Never Charged a Cancellation Fee I am writing this review after losing more than $1,800 USD (approximately 6,700 ILS) on a reservation at Paralos Kosta Alimia. This is not simply about a strict cancellation policy. It is about what happened after my cancellation. I Cancelled One Day After Booking I made my reservation and cancelled it the very next day, several weeks before my arrival. Unfortunately, my travel partner’s child has special needs, making it impossible for us to travel due to the difficult and sensitive situation in our region. I fully understood that my request was outside the hotel’s policy, but I hoped they would show some flexibility considering the circumstances. No One Took Responsibility The reservation was made through Agoda. Initially, the hotel told me they could not help because the booking was handled through Agoda, while Agoda repeatedly referred me back to the hotel. As a customer, I was left in the middle with no one taking responsibility for resolving the issue. I Even Asked to Keep My Reservation When I realized my refund request had been denied, I asked if I could simply keep my original reservation and use the room I had already paid for. That request was also refused. At that point I had paid the full amount, had no refund, and no accommodation. The Most Surprising Part After Agoda asked for additional verification, I contacted the hotel again. The hotel then issued an official written confirmation stating that: * All of my reservations had been cancelled. * No cancellation fees were charged to Agoda or to their co-operator for any of my reservations. Paralos Kosta Alimia Mr Liron Feyerman.pdf Despite this official confirmation, I am still fighting to receive my refund. This makes the situation extremely difficult to understand. Very Disappointing Customer Experience I understand that hotels have cancellation policies. However, once the hotel officially confirmed that no cancellation fees had been charged, I expected the matter to be resolved quickly. Instead, I have spent weeks exchanging emails, making phone calls, and trying to recover money that, according to the hotel’s own written confirmation, was never retained as a cancellation fee. Paralos Kosta Alimia Mr Liron Feyerman.pdf Final Thoughts This was not my first stay with Paralos properties, but unfortunately it will probably be my last. I sincerely hope both the hotel and Agoda improve the way situations like this are handled, because no customer should have to go through weeks of uncertainty after receiving written confirmation that no cancellation fees were charged

We had a simple wonderful stay at the hotel between July 21 and 25 (Room 508). The hotel is beautiful, clean at the highest levels and offers outstanding service.A special thanks to Antigoni, Mary and Ioannis from the reception who were kind and helped us in everything.In addition, a huge thanks to all the "Angels" at the restaurants who took care of us amazingly every meal and meal.

Fantastic stay! The food was excellent with great variety, and the à la carte restaurants served large, high-quality portions. Every staff member was polite, welcoming, and fast. Sunbed service was top-notch, and the cocktails were the absolute best. Excellent value for money.