Rethymno Residence

My husband and I have just returned from a week trip here. First of being dropped off at 9pm at the bottom of the hill. To then checking in and within 2 mins have to ask for another room because the back door was broken. Then the beds are rock solid. Come to our first full day here and breakfast, lunch and dinner everything was cold, or undercooked. Only good thing about this hotel was the shuttle transfer down to the highstreet every hour.

Honest review, just got home last night from a week at this 4* (I say that lightly) hotel. Midnight drop off by TLT who throw you out at the bottom of what's only explained as cardiac hill, in the dark, no street lighting, up a dirt track. Disability or no disability you are walking up that hill whether you like it or not. We had youths on motorbikes circling around us. It was the most scary experience we've had. Upon finally reaching the alleged 4* hotel we were greeted by a nice young man. He went through everything then showed us to our 2 rooms. The room... on first look, it was nice, looked clean, basic but was suitable. Then we entered the bathroom.. the shower cubicle was one side glass, one side a shower curtain that gave privacy of only your top half ( after showers the bathroom was soaked). The shower head itself was hooked onto the wall at hobbit height. 2ft from the floor. The beds are so hard that the floor was probably softer. You get 1 pillow and a bed sheet that's it. You have to ask at reception for a blanket or extra sheets and wait 2 days for them to arrive on a good day. No kettle in the room as stated on the hotel description, you have to ask at reception if you want one. The cleaners are very nice and do a good job. The hotel structure is nice, the pool area is clean, plenty of sunbeds, the terrace was lovely and great views from there. Then there's the food.... EVERY DAY it was cold food. Very small dining area (but clean) so limited choices at meal times. Chicken every day, salad bar, chips once during our stay, spaghetti bol every day, dessert EVERY DAY consisted of 1 chocolate and cream cake and some little bite things. Jelly was on offer for breakfast. As stated in the hotel description there were snacks between.. THERE IS NOT. You have to pay for bar snacks.. All inclusive is 10 am til 10 pm, do not expect your little plastic cup to be filled either, you may as well get 4 at a time and pour them into each other to make 2 drinks, we learnt this by day 2 otherwise you are up and down constantly to get a refill. There is a buggy that takes you down Cardiac Hill every hour on the hour up until 9 pm. It takes you to the tunnel and takes you back up if waiting at the bottom. The walk down isn't so bad. Overall, this hotel is NOT a 4* hotel. I will definitely be back to Crete as it is beautiful, but I will definitely not be back to this hotel.

As per the title it is a 2 Star hotel. Most staff friendly, building is tired. Pool area clean and plenty of sunbeds. Room we had shower head mounted at 2 foot from floor, so you had to hold the shower head whist showering. Found and disposed of 2 co kroaches in bathroom over the week. Bed linen changed once in seven days and towels every other day. Air con worked great. Dining room is just SAD. Food was cheap (budget) and luke warm unless you arrive when new tray being put out. Salads great every day. Drinks only 'all inclusive till 10pm then you pay and quantity served very small in plastic cups, cocktails very poor and watered down. Felt like a second class citizen at the bar unless you paid for drinks. Not ' all inclusive' but limited inclusive. Overall ok if you go out for meals alot and see the beautiful island. Would'nt recommend and would not go back again. There are far better hotels with lower star ratings on the island.