St Constantine Village

Am fost la Ensana Aquahouse Health Spa Hotelt in Bulgaria, statiunea Constantin si Helena; foate mare, elegant, 5* si SCUMP, mancare excelenta, bauturile - si apa - contra cost(!), parcarea se plateste 7 euro/zi(!). AM GRESIT CA AM ALES ACEST HOTEL: in camera nu functiona telelefonul(!) iar receptia era departe, televizorul nu functiona si se transmiteu meciurile CM 2026(!!!), plaja aglomerata iar apa marii tulbure si cu alge (golf aproape ichis de diguri, apa avand circulatie putina. Cel mai suparator a fost ca la un restaurant de la parter, pe terasa, in doua seri din 7 cate un grup organizat avea o petrecere. Muzica disco infernal de tare de la ora 19:00 si nu s-au orit decat dupa multe insistente la receptie si in final la managerul de noapte catre ora 23:30. Iar deasupra restaurantului - camere(!!!!!). I stayed at the Ensana Aquahouse Health Spa Hotel in Bulgaria, in the resort of St. Constantine and Helena. It is a very large, elegant 5-star hotel, but also expensive. The food was excellent, but drinks—including water—had to be paid for separately (!), and parking cost €7 per day (!). I made a mistake choosing this hotel. The telephone in the room did not work (!) and the reception desk was far away. The television was also not working, and I could not watch the 2026 World Cup matches BUT IN THE LOBY (!!!). The beach was crowded, and the sea water was murky and full of algae because the bay is almost enclosed by breakwaters, resulting in poor water circulation. The most annoying issue was that, on two of the seven evenings of my stay, an organized group held a party at a ground-floor restaurant terrace. The disco music was unbearably loud from 7:00 p.m. onward, and it did not stop until after repeated complaints to the reception desk and, eventually, to the night manager, around 11:30 p.m. To make matters worse, there are guest rooms directly above the restaurant (!!!!!).

⚠️MISSING BELONGINGS: Avoid this hotel at all costs. This has honestly been one the worst hotel experience we’ve ever had. The most serious issue happened during our stay in room 2002, where several items of clothing worth approximately €300–400 disappeared from inside our suitcase. These were not clothes left lying around the room or forgotten somewhere—they were packed in our luggage (mostly because the hotel offers ONE hanger per person to store your things). On the third day of our stay we realized we are missing these items. When we reported this to reception, we expected the hotel to treat such a serious incident with professionalism and concern. Instead, we were met with arrogance and dismissive behaviour. Before any investigation had even taken place, the reception manager repeatedly defended the housekeeping staff, telling us they had worked there for over 20 years and therefore “would never take anything.” Rather than investigating what had happened, she kept insisting that we search our room again, despite us explaining several times that we had already searched everything thoroughly and that the missing clothes had been inside our suitcase. Several times, she was correcting US about our attitude, telling us how to communicate with her. This was laughable and extremely unprofessional. Instead of taking our complaint seriously, we were made to feel as though we were the ones causing a problem. The attitude was essentially that the hotel could not possibly be responsible and that we must have forgotten to pack the clothes or misplaced them ourselves. There was no empathy, no apology, no reassurance and no effort to investigate what had happened. They kept us telling the only way to resolve this situation is to go the police station directly, during our holiday and at our own expense, and solve it with them. We even called with the police from reception phone, they had rejected our complaints and refused to come to the hotel to investigate this matter. They kept asking if we wanted to sue the hotel, avoided direct responses and refused to say their names. The staff were also extremely evasive. When we asked to speak directly with the hotel manager, we were told there was no phone number, no email address and no way to contact him ourselves. Apparently the only option was to arrange a meeting through reception. When we asked the reception manager for her name so we could include it in our formal complaint, she flatly refused to tell us. We have never experienced such a lack of transparency or accountability in any hotel. Unfortunately, the rest of the hotel was just as disappointing. The pools were visibly dirty, with no showers or even foot-rinse stations nearby, and there was never any lifeguard present. The food was genuinely awful—processed or canned, with almost nothing fresh, no fish or seafood. They also struggle to replenish the dishes that were already eaten. The snack bars offered a very poor selection, and the all-inclusive drinks and cocktails were among the worst we’ve ever had, horrible low-quality alcohol. Not even clean water was good. We ended up eating and buying drinks outside the hotel for most of our holiday because the quality inside was so poor. No beach towels are provided, you even have to pay extra for sunbeds on the beach, and the room amenities are almost non-existent—just one bottle of water on arrival and nothing else replenished. We were even asked to leave breakfast and change our clothes despite wearing light summer dresses over our swimwear which should be absolutely normal in a beach resort. We are glad we didn’t have a problem with cockroaches in the room as some of the other guests staying here. For the amount of money this hotel charges, there are countless better options. Between the missing belongings, the arrogant and dismissive way we were treated, the poor food and drinks, dirty facilities and terrible customer service, this hotel was a complete disappointment. We would never stay here again and absolutely cannot recommend it.

Correct services: spacious room, cleanliness, smiling and welcoming staff, varied meals. However, the "ALL INCLUSIVE" does not include the last day, even though it is clearly stated as "8 days-7 nights" in the stay title. This is a deliberate deception by the hotel. It is a pity because I would have certainly given it 5 stars.