Ambassadors Residence

Perfect location on the water and centrally located in Chania! Truly unique place to stay with each room designed differently. Staff was extremely helpful with guidance for dining, exploring, and beaches. They even accommodated my daughter having to be online in a class from 1-3 AM in an empty room, rather than having her just sit in the reception area.

Whist the hotel building was pretty and large, these characteristics paled into insignificance compared to the problems we faced. We were not alerted by the hotel to the fact that one cannot approach the hotel by car (or if there was such a warning, it must’ve been hidden away in fine print we never saw). Car parking is extremely difficult to find and there was absolutely no assistance whatsoever with getting your baggage into the hotel. My wife and I arrived as part of a four week trip to Europe as result of which we had 2 very large and heavy suitcases as well as two overnight bags. It was a serious difficulty getting the bags to the hotel due to the flights of stairs. The nearest car park that I could find was one of the places that the hotel mentioned to me after I arrived. The staff never mentioned the fact that it was located at the top of the equivalent of the Spanish steps in Rome. Transporting our baggage to the hotel was thus a real nightmare. There was no sympathy offered by the sole receptionist on duty. The following day, when we left, I had to pay to have a porter come to the hotel to assist us with the baggage. Just as bad was the restaurant attached to the hotel where we had dinner and the following mornings breakfast. The dinner was a disaster. The Restaurant forgot both of the plates that I had ordered, the entree and the main course. We left after my wife had, on my insistence, eaten her food. But I had eaten nothing. Atrocious service. The word Hotel is not relevant to this place. It’s really just rooms to let but with less assistance than at an average air bnb.

We had a wonderful stay at Ambassadors Residence Boutique Hotel in Chania. The hotel was exceptionally clean, beautifully maintained, and perfectly located right on the waterfront. Being in the heart of the Old Venetian Harbor meant we were within walking distance of shops, restaurants, and all the major tourist attractions. Our room was beautiful, spacious, and very comfortable. One thing to note is that taxis cannot drop guests directly at the hotel due to its location in the historic area, so there is a short walk from the drop-off point. However, the taxi drivers are accustomed to this and will help with your luggage. It's a minor inconvenience and absolutely worth it for such an incredible location. Breakfast was excellent and served at a restaurant right on the boardwalk, offering stunning views of the harbor. The scenery was breathtaking, and the location allowed us to easily return to our room for a break without going out of our way. There are many delicious restaurants surrounding the hotel. Also, be aware that some rooms face the sea while others face the city, so it's worth checking when booking if you have a preference. What truly made our stay special was the staff. Everyone was incredibly friendly, helpful, and attentive. They went above and beyond to assist with anything we needed and made our stay memorable from start to finish. I highly recommend Ambassadors Residence Boutique Hotel and cannot wait to return.