Elounda Beach Hotel

I first stayed here approx 22 years ago And this is my fourth visit Many of the guests are repeat regulars who regard Elounda as their summer home I must say the service and staff attitude is impeccable this is a big property which represents many challenges to the management who is handling it quite well Some sections of the hotel is aging like all of us and is in need of a facelift I am sure this will be attended to this winter and they will start a challenging season on 2027 and we will be back Thank you

We chose this hotel thinking we would spend a stay in an establishment worthy of its 5 stars. What a disappointment. We arrived in Crete after 16 hours of travel, with an 8-month-old baby, completely exhausted. We had booked since June, meaning several weeks in advance, two rooms with a private pool, one for us and one for my parents. Upon our arrival, at 9:30 PM, after an endless day of travel, we were given rooms that had absolutely nothing to do with what we had booked: old, dirty, and with ants. My parents' room was in the same condition. And as if that weren't enough, we had to wait until 10:30 PM to get a room, with no real solution offered. The staff seemed totally overwhelmed and, above all, had no desire to find a solution or help us. After three days of waiting and following up, we were finally just told that there are now no more rooms with a private pool available. We booked in June for a stay in August. How is it possible that a hotel accepts a reservation for two rooms with a private pool and tells us once on-site that these rooms finally no longer exist for us? The most shocking thing remains perhaps the staff's attitude. No empathy, no sense of service, no support. You have to chase after the employees, insist, follow up, and look for solutions yourself. Some answer us curtly, sigh when we speak to them, and clearly give the impression that our problem bothers them. For an establishment that claims 5 stars, the level of service is simply incomprehensible. The rooms are poorly maintained and insufficiently cleaned. In the outdoor areas, the plastic lounge chairs give an impression very far from the standard expected of a 5-star hotel. You almost have to chase after lounge chairs and towels to manage to get a spot. And above all, we had notified the hotel before our arrival that we were traveling with an 8-month-old baby. We thought that a minimum of attention would be paid to this situation. Absolutely nothing was prepared: no special attention, no suitable food, no real support. We paid for a 5-star experience and we got exactly the opposite: rooms not matching our reservation, lack of cleanliness, absence of service, unpleasant staff, and no consideration for the guest. The saddest part is that we came here to rest after an extremely tiring trip with a baby, and we spent our time asking for what we had already paid for. A 5-star hotel should not ask its guests to fight to get the bare minimum. Very big disappointment. The price and the rating of this hotel absolutely do not correspond to the quality of the service offered.

⭐ AVOID – A 5-STAR ONLY ON PAPER An extremely disappointing experience and, in our opinion, totally unworthy of an establishment claiming 5 stars. We had paid in full for two luxury rooms with a sea view and private pool. Upon our arrival at 9:30 PM, after about 16 hours of travel with a baby, the assigned rooms simply did not match our reservation: notably a room with a garden view and aging rooms, very far from the expected standard. We immediately presented the documents from our agency to the front desk, which clearly mentioned two rooms with a sea view and a private pool. Hotel's response: no solution. We stayed at the front desk until 10:30 PM with our baby before being put in a room with a simple: "We'll see tomorrow." Three days later: still nothing. Even more serious: the hotel completely absolves itself of the problem and practically asks us to fend for ourselves. It is up to us to contact the agencies, the emergency numbers, and the various intermediaries. Yet, they confirm to us that our reservation does indeed correspond to the services we are demanding. We therefore paid for a category of rooms and services that we did not receive, without the hotel seeming particularly concerned about the situation. Regarding the rest of the stay, the situation is hardly any better: aging rooms, insufficient housekeeping, towels that have to be requested, very limited in-room services, and restaurants that are excessively expensive considering the level of service. The most disappointing part remains, however, the general attitude and the lack of consideration for the guest. When an establishment claims 5 stars and charges corresponding rates, having a beautiful location is not enough. It is also necessary to offer impeccable service, rooms that are up to standard, responsiveness, and above all, to respect the services sold to and paid for by the guest. In our case, we did not find any of these standards. This hotel unfortunately seems to live more on its location and past reputation than on the current quality of its services. In our eyes, the experience offered is closer to an aging 3-star hotel than a true 5-star luxury hotel. The ratio between the price paid and the service actually received is incomprehensible. We had come to enjoy a few days of family vacation. We ended up spending part of our stay demanding what we had simply booked and paid for. A luxury establishment should never force its guests to fight to get the room they paid for. Very big disappointment. We deeply regret having chosen this hotel and, in light of our experience, we strongly advise against it.