We stayed for a week and just couldn't fault this hotel. Lovely room and staff and reasonably priced too. The room had a good shower, comfortable bed, effective Aircon and plenty of space. The TVs had Netflix available and many channels including some English speaking. On the roof is the swimming pool and a bar and restaurant that serves excellent food. The view from the roof is 360 degrees and great for watching the sunrise and sunset. There are two lifts. Both are quite small and slow but were adequate and always working. Downstairs there is a cafe at the back which is open to the public. Breakfast is served on a dedicated breakfast floor and we found it to be an extensive spread. It is buffet style with both hot and cold food available. It is well managed with plenty of staff.
The hotel is situated in the centre of Heraklion and is just a couple of minutes' walk from the main shopping and eating areas. It is also across the road from the archaeological museum. Overall, a really enjoyable place to stay. We will return next time we're in Heraklion.