Silvia Apartments Hotel

Arrived much much later than we expected, the person on reception Angela was bright cheerful and extremely helpful for 4-30 in the morning. The following morning we met Yanis and Darma (sorry if I have spelt your names incorrectly) again extremely helpful and welcoming all employees were polite and would go out of there way to help. On the downside the information given by the holiday company which is provided by the apartment owners was incorrect, 35 min transfer time was actually 2.5 hours. There is no restraunt on site as stated in the information given to the agents there is no entertainment once a week which was also stated. There was no shop on site for you to buy basics like bread and milk, I did contact them prior to arriving regarding this and was told via email that there was an area where goods could be purchased. For people with mobility, heart or breathing issues it is 20 euros there and back, it's a lot of money in 2 weeks as there is virtually nothing to keep you on the complex. Accomodation is basic to say the least, poor quality equipment what there was no microwave Television didn't work unless you wanted 24 hour news. Bedding was extremely poor quality with holes and marks/stains on items. There are no comfortable chairs to sit on if you want to chill for the evening, your seating was two IKEA single beds. Crockery was missing matched and no mugs. The rooms are shabby and dated more like a hostel than an apartment , holes in walls and doors that have been poorly filled , extractor fan over rings doesn't work. built in equipment equipment that doesn't work dated and rusty. Metal waste bins in bathroom you cannot tell if they are rusty or covered in feaces. Bathroom floor flooded when taking a shower, hot water was spasmodic. I really cannot tell if the owners have lost interest or there budget for maintenance and upgrading is virtually nothing.

Really quiet appartments set in lovely grounds. The appartments are pretty big with a really large balcony (ours had a lovely sea view). The appartments are pretty basic but what they could do with is a small soap bar for the bathroom (arrived early hours and couldn't be bothered to unpack but really wanted to wash my hands). Also there were no tea towels for drying washed pots. Pool was nice and big and lovely and quiet around too. staff were lovely. The hotel is literally a 10 min walk to two gorgeous little traditional villages with plenty of Tavernas, bars and shops. Around a 10 min walk in the other direction is a really long road with shops and restaurants on either side and is parallel to the beach with more restaurants and bars. Stallis beach is also just about a 3km walk which is a lovely but busy little resort. Just the one thing was the shower head in our room was leaking and I think the drains were maybe slightly blocked. It wasnt really a problem to us but I think the cleaning ladies kept reporting it to the maintenance people and they kept coming to look and saying they would wait till until the appointment was empty, but they came about 3 days and then we came back from a walk to have some lunch to them fixing it but no water. We were told it would be off for a while longer so couldn't wash our hands to have our lunch. I get they needed to fix it but it looked like it had been in need of fixing for a while. I just think they could have left it until we had gone.

Just back from a very relaxed 2 weeks in Silvia apartments. Our arrival was quite late but Angela was welcoming and sorted us out without fuss. Our room was large with a lovely patio next to garden area. Small kitchen area, but sufficent for preparing breakfast and lunch. Bins were changed everyday and bed linen and towels changed every 3 days. Pool was lovely- we did not have a problem getting sunbeds even though we are not early risers- if the ones around the pool are gone there are usually ones to be had in the garden backing onto the pool area. If hiring a car, there is a big car park belonging to the hotel. There is a large Eurospar 10 mins walk down the hill and the KTEL bus stop is outside the Belvedere. We used the bus for trips into Iraklion and Malia - frequent service and low fares. Koutouloufari itself has many restaurants and we honestly did not get a poor meal during the fortnight stay. The bar/dining area is lovely and a good place to get breakfast and snacks during the day. If your flight home is in the evening, the late check out is a great option. This place suited us down to the ground, it is relaxed and the staff are all friendly. Angela was lovely to meet and chat with- I'm sure she was tired of all our question by the end of the holiday!. Sylvia too was very kind. We hope to come back here! I don't usually give 5 stars but we really enjoyed staying here. Ger & Declan.