Belussi Beach

Don’t dare to complain if you’re not happy with any aspect of the service. On arrival in the early hours of the morning, there was no-one on reception to greet us, despite this 4* hotel claiming to have a 24h reception. We sat in the reception area for several hours with our very tired 5 year old daughter and as cleaners and other staff walked through, they told us reception would open at 8am. At 8.40am, the hotelier eventually wandered in and greeted us with “good morning”. Maybe for him but not for us, and when we pointed this out and refused to say good morning back, he became very angry - shouting, banging on the desk and even shouting in our young daughter’s face at one point. He told us we were not welcome to stay because we wouldn’t say “good morning” to him and despite repeated conversations with the travel company (LoveHolidays) we were advised to leave. The hotelier refused to refund our money for the week we’d planned to stay there and we had to pay out for another hotel. Loveholidays initially promised to transfer our booking but they didn’t adhere to this. We were lucky to have the means to pay for somewhere else but some people might not. On our return, LoveHolidays continually referred our complaint back to the hotelier for approval - he lied, saying we’d shouted, sworn, been aggressive to his employees and had chosen to leave voluntarily. He had no evidence to support this (and LoveHolidays actually had evidence to prove otherwise) but they always took his word over ours and refused to acknowledge his poor customer service or more importantly, refund our money. The most awful holiday experience ever.

mid October very nice. We were among the last customers of the season. We've been upgraded. The breakfast buffet was very good..( pancakes . Fruit. Omelettes....) What a pleasure to eat with an incredible view of the pool and the sea in the background! The rooms were well equipped. The friendly welcome. I recommend. The car is necessary to enjoy freely. Bus service is very limited on the island.

Hotel suitable for those who want to stay very quiet being outside the town, besides some tavern there is nothing within 4 or 5 km. The side sea view room, with balcony, was very large, spacious, functionally furnished. The bathroom is quite small and very dated, needs a restyling... Excellent cleaning of both the room, both the bathroom, the common rooms and outdoor spaces. As well as excellent breakfast, sweet and savory; satisfies all tastes!