Tereza Hotel

The Turtle Beach Hotel has to be the worst hotel I have ever stayed at. This Hotel Tereza is part of the same complex and All Inclusive package available. Over bookings, awful food, miserable staff (without exception the guy in the back bar) cheap nasty drinks, dreadful rooms. The All Inclusive is one big joke. They operate through different travel agencies under 3 or 4 different hotel names, taking bookings for all of them. Albeit they are actually all the same place. They will try and shove you down the road on arrival to some other cheap nasty place, (which quite possibly they have done a deal with. Probably far cheaper than you have paid) but they won't care as they already have your money. Crooks. Avoid this hotel. The Hotel Tereza, The Hotel Teresa and the Hotel Arkadianos like the plague otherwise quite possibly that is what you will get. Just don't go there. The area is lovely but there are plenty of other far better places to stay and some lovely restaurants where you will get some proper food, which are worth paying for rather than the joke of an All Inclusive that is on offer.

Graded as three star however more like a minus one star !!!!! You arrive and are basically stuck there the whole time we were there people were at the desk complaining, it is also known as turtle beach. The manager said it was not advertised as self catering and it is but there are no facilities apart from a fridge, therefore room only (more like a hostel room). We were moved after several times complaining to an area where the staff live, which was better than the area that the guests stayed. If you expect a tv, forget it. There was however one saving grace the Russian girl on reception was the most pleasant and helpful person I have ever met. The other receptionist the american was on the whole quite rude and unhelpful sadly. We were told there were no buses on the Island by her, but to our surprise we found plenty (every half hour) from Laganas that cover the whole Island !! 1.6 Euros great value. The locals all know about the hotel and as soon as you say where you are they all know it is awful. People paid for all inclusive and were all eating out as they said the food was awful. The rooms aren't cleaned regularly it took five days for our towels to be changed and our sheets and that was the only time they were changed. The pool had the bridge cordoned off, broken underwater lights with jagged broken plastic and uncovered filters as long as you avoid these then I suppose its safe?? You have to pay for air conditioning, minimum of three days and the safe is in the main hall, which you also have to pay for. Both are necessary if you want to sleep. Take extra cash for this if you dare visit this hotel. The area is beautiful but the hotel was shocking I would advise anyone to avoid this hotel. Book into another hotel with good trip adviser rating. Wi-Fi didn't work at any point and only available in the Turtle Beach reception, pointless. The kids pool is dangerous too as one little girl slipped and split her lip when we were there (chipped, sharp tiles, no hand rails). Many of the Sunbeds (plastic ones) were broken or in need of a good clean. Every single time we were by the reception, someone was getting there hair off after seeing there room. I have never seen anything like it Would I stay there again - never in a month of sundays and will be complaining to the holiday company. Fantastic area to visit and people are really nice, Best holiday ever, as long as your not in the hotel. You have been warned from experience

Had paid for a week all inclusive at this hotel, what a joke !!! There was NO all inclusive, only allowed 4 alcoholic drinks during the day, the only snacks u were allowed was bread and cheese. Ice cream was only served at a certain time of day. Never been so disappointed. Food was always cold, and most of the time unedible. And when i wrote a letter of complaint to the manager, i got no feedback and the following day we got no clean towels. Had to eat out most evenings. The rooms were basic at best, no kettle, tv was broken. Definitely wouldnt recommend this hotel to anyone.