Villa Phoenix

Rooms with very old furniture, but to sleep only is more than fine. The only flaw was finding the room untidied and cleaned every day and not having the shower towels changed. Owner a bit 'grumpy, prohibition to stay a little' in the evening in front of the reception before returning to the room to have a chat with friends.

ATTENTION! There are two Villa Phoenix hotels in Zakynthos: this one in Laganas is terrifying! I had booked for a week but after the first sleepless night I ran away, losing all the money but saving my liver. The manager, kind but scruffy and not very empathetic, accompanied us to our room where a shutter would not open. You had to "invite" her with energy. The fridge, 2 m. from the bed, I think it was from 1970: brush glazed, dilapidated, dirty and super noisy. To sleep I had to unplug it! The shower is with curtain (filthy!) and hole in the ground with low slope. Result: it flooded systematically In the room there is no space to put the table (as big as the coffee table, therefore insufficient for 2 people) in case of rain and the veranda is not protected enough Mosquito nets that are broken and do not reach the floor. When we pointed it out to the manager he replied that this summer it was so hot that the mosquitoes all died... Great catch for the bottoms, no doubt! Pillows at least 30 centimeters high. Air conditioning for a fee of € 7 per day not indicated on the Reservation Chip as confirmed by the customer service of the portal promptly contacted by us. Get away from this place!!!

Disliked · on arrival at 6am we weren’t able to check in although we were told we could on the booking. The owner told us it would be ready for 9 and so we waited until it was continuously pushed back when we eventually got into the room at 1:30pm. Things from our room went missing with no explanation other than the cleaner having access to the room when we were gone. no new sheets were given just re tucked. cleaner entered as she pleased without knocking and told us to move so she could clean. guests weren’t aloud in and rudely told to leave immediately. we were continuously told to be quiet throughout the day and evening when having music on despite all other apartments doing the same thing, especially in reference to the location of the strip. The cleaner called us dirty and tried to touch us whilst pointing at us to our male neighbours all because we were wearing bikinis. she constantly spoke under her breath in greek when around us. and on top of all that our toilet broke on the second day and it took them 3 days to come and fix it. appalling to be honest. However, the location was great as it wa sos close to the beach, restaurants, shops and the strip.