Zannos Melathron

Nowhere near a 4- or 5-star standard. We had booked two suites, each with a private jacuzzi. One room matched the photos and description, while the other was in a completely different league – a damp cave-like room that was only bearable with the dehumidifier running constantly. The room was nowhere near the same standard. The floor of the shower speaks for itself (see photo). Naturally, we complained, but this resulted in a really unpleasant discussion and some truly poor and unreasonable excuses, despite other rooms being available. We never received the coat hangers or hand soap we had requested. We also asked for an extra duvet, which was delivered, but we had to put the duvet cover on it ourselves. On the second day, my daughter left her necklace in the bathroom while applying sunscreen. Later that day, after the room had been cleaned, it was gone. The reception offered no help whatsoever. We spent the following day reporting the theft at the police station. The safe only had a universal key, and the code did not work, meaning that anyone with a key could access it… (see photo). We also found old contact lenses and charging cables under and behind the bed, as well as a pair of used slippers on the terrace. Other guests were using our supposedly “private” jacuzzi. We had to ask for fresh towels on the third day. During the first few days, fresh milk was served in a jug with the coffee. On the third day, this had been replaced with small plastic milk portions. On a positive note, the food was good and beautifully presented. Unfortunately, I can see that several other guests have had the same experience with the rooms, which makes it seem as though this is a deliberate practice.

If the location suits you, this hotel is hard to beat. Lovely staff who did their utmost to solve problems they had not created, a non-binding menu so that you could eat what you liked, stunning views and a variety of rooms of varying size plus a swimming pool. Stunning views. Close to a variety of restaurants. Nothing at all to complain about.

This is probably the most beautifully situated hotel I have ever been to! We had an issue on arrival (I won't go into it as it was entirely the travel agents fault) and the hotel staff went above and beyond to resolve a problem they played no part in creating. Maria and the manager could not do enough for us. All the staff are so lovely, they never make you feel like anything is too much trouble, always trying to help. The rooms are lovely and unique, lots of towels provided (always a bonus in my book!) and the views are simply stunning. Breakfast was amazing with options for everyone. One thing to be aware aware of - it is steep, my dad found it a bit much but he is quite elderly now. However with the steepness come the stunning views. I highly recommend this hotel if a beautiful location and amazing staff on Santorini are what you're looking for!