Regina

Terrible experience, I gave one star only to proceed with the review but it doesn't even deserve that! The property is well-located but dated and on a very chaotic intersection! The real problem is the hygienic conditions and the lack of maintenance! As soon as we arrived at the property, we were given room 26 on the second floor. As soon as we entered, we noticed the condition of the bathroom and the kitchenette, which were beyond the limit of decency! Cramped bathroom with a tiny shower with a moldy curtain, drop ceiling with rust, stained towels and sheets, rust on the stove, and the few dishes that were there were in pitiful condition. We opened the fridge and found the freezer compartment full of brown ice that was dripping brown water into the fridge! At that point, we asked for a room change and were told that there were no others available! Disgusted, we call the Eden Viaggi assistant who, by getting in touch with the property, magically finds a room change! We are assigned room 43 after 2 hours of waiting in the pool area..........! Once inside, we notice dirty sheets again with yellow stains, a shower with the same dimensions with a glass panel only on one side; needless to say, while 4 people (2 adults and 2 children) were washing, the bathroom was completely flooded and smelly because water and a bad smell were coming out of the drain placed in the bathroom floor! Exasperated, we contact Eden assistance and ask for a property change, which unfortunately only happened 3 nights later upon our insistence and that of our travel agency! Despite the poor service, we had to add a fee for the property change (something that leaves us stunned, as a tour operator like Eden/Alpitour should have taken care of it after the significant inconvenience caused to us). We absolutely do not recommend this property; you will certainly find better!

Letizia Acerra 1/5 one day ago on Google A premise is necessary: we have been going to Greece for our vacations for 20 years, visiting a different island every year, so we know the reality of the facilities very well, but we had never encountered such an accommodation. If we have to talk about the "Hotel Regina di Karpathos" facility and its respective services, unfortunately, we must express a negative note regarding the room. Right from the start, we noticed that the assigned room was located directly on the staircase, therefore an area of continuous passage and noise; furthermore, it is adjacent to a private staff room that systematically entered and exited every morning at 6:30 AM (we believe, from the mechanical noise, there was a washing machine running). We therefore never rested; the noise of the machines, the dining room tables, and the people disturbed us from dawn! The room in question, no. 11, is equipped with a terrace that overlooks the pool side, but the view is embarrassing to say the least: there are various machines (AC, etc.), pipes, and trash; all this made the use of the terrace impossible. The cleaning was almost nonexistent, limited to the daily emptying of the trash cans, while the bathroom fixtures were never cleaned for 11 days and the smelly towels were changed every 2-3 days. Even the girl at the reception confirmed that it is the worst room in the facility. It should be emphasized that our numerous requests to change rooms did not receive a positive response, and driven by exasperation, we contacted the Eden assistant who immediately took steps to report the critical issues, obtaining a room change for the last night; the next day we had our flight and therefore had to wake up early. Attached are the photos of the terrace

Lovely hotel, with the nicest people. Always friendly, good service. Nice pool area. We have been here several times, and would love to return. Would recommend Regina at any time.