Hotel Sagterra

Do not stay here. We arrived for 2 nights after being in Paris for almost 6 days at a wedding. When we arrived , all happy but that quickly changed as we were greeted by a young man at the desk , who is my age, asked for our passports. He looked at one fine as it was the person that booked the room, but took my one and looked at it for far too long and giggled. He also would stare , to a point where we both would laugh and say “ what is he looking at”. He also just didn’t seem bothered to work there. Obviously he works for his family but at least pretend to enjoy the job. He tried to explain to us the hotel rules, but both me and my partner were already in a bit of shock. Already it was uncomfortable and extremely unnerving walking to the room. He watched me struggle with 2 bags at the stairs and almost was entertained at the fact I was. He also just walked well ahead of us and at one point we weren’t sure where our room even was. I’m not an angry person, but I had to say a comment to him to stop because he was making us feel that uncomfortable. Again, maybe due to English , he just stared. Handed me the key, and walked away. We went into the room and were genuinely so taken aback we were afraid to leave. We ended up wasting nearly half a day because we were so stressed out of where we booked, but ended up saying we would stay because we weren’t there long. For the 2 nights we booked, it wasn’t like it was cheap either. The place is a genuine ant cave, we had clothes we accidentally left on the floor that we had to leave there because of how many were inside the items. It was only on our second day we realised how bad the ants were. The fridge sounded like an airplane that was about to take off, and on the opposite balcony there was a group of guys ( not there fault ) who could literally pop their head over the wall and see into where we were sleeping. We both refused to go back into the reception for the next few days because of the experience. When we checked out , uncomfortably , I spoke to an older man who asked me “ what” , I said I wanted to check out and he said “ one minute “. I was close to just throwing the keys at him. Then arrived another young man, a mere 10 minutes later , who looked like he was made get out of bed to speak to me. He was fine , but at that point we just wanted to leave. Location wise , it is fine. You’re about 15 mins walk away from the main area of Naxos , but you felt like a bit of an alien in the residential area the hotel is located. You wake up to the neighbours every morning and felt like someone was going to walk into your room. All in all, if you can stay somewhere else do. And I don’t say that lightly. This is a family run hotel clearly, and it would be great to see a place like this do well. But some of the things, outside of the actual room, just aren’t on and on another day myself and my partner could have escalated specific situations but we didn’t. To be fair, the room was cleaned for the one morning we left but it was done by the son.

The hotel's location was good, with a short walk to the beach, bus and shop. The hotel itself was clean and the outdoor area was very nicely planted. In the evening, the lighting was far too strong for us who stayed on the ground floor. We got bright lights right at us where we were sitting. It wasn't that cozy in our opinion. It's probably better if you stay on the second floor. The room was simple and clean, and had good air conditioning. There was no WiFi coverage in the room, but out on the balcony. The cleanliness was impeccable. The pool area was nice. But unfortunately far too much chlorine in the water. And no pool bar. The bar was there, but no one was serving. The breakfast was also up to expectations with what you need by European standards. What really let us down was the staff at the reception and the older man who worked at the hotel. The young boys who sat at the reception were very busy with their phones, and seemed like they were bothered by the few questions we had. The older man seemed tired and grumpy. I think the hotel has a lot to do when it comes to customer service. The Greek hospitality and friendliness were unfortunately not present at this hotel.

Family-run hotel, clean and nice. Great location in relation to the city, restaurants and beach. But not located in the middle, which makes this a great place if you like a little quiet holiday. Supermarket right across the road, bus stop right across the road. There is a bus to Plaka beach every half hour. We were 2 adults and 18+25. Simple breakfast, but good breakfast. Naxos is lovely place and we will return to Sagterra