Casa di Roma

I am not reviewing the hotel itself, as I never had the opportunity to stay there. My review is about how this situation was handled. I booked a non-refundable room because the booking platform displayed four rooms as available, and my intention was to book all four rooms for our group. Had the platform shown that only one room was actually available, I would not have made any reservation and we would simply have chosen another hotel. As a result of this issue, I was left with a single room. I’ve contacted the hotel two times, asking whether an exception could be made, especially since there is still plenty of time before our planned stay in end of August and the room could potentially be offered to other guests. Unfortunately, the hotel declined every request. While I understand that non-refundable policies exist, I was disappointed that no flexibility was shown despite the unusual circumstances and the fact that this situation arose because I was trying to book four rooms for the same group. I had hoped for a more customer-oriented approach and a willingness to find a fair solution.

We had an amazing stay at Casa Di Roma. We had a family room that was just up from the main office/breakfast area and pool. The pool area was stunning. Truly a hidden oasis. The hotel is situated 5 minutes from amazing restaurants, an excellent ATV rental shop, a mini market. The room was equipped with a mini fridge, coffee maker, hair dryer. It had a beautiful spacious patio with a table and chairs and a drying rack. They provided us with pool towels as well as plenty of shower towels. The beds were comfy after long days exploring the island. We couldn't find the plug for the tv, but we also didn't ask for assistance with that, cause who needs a tv when you're in Paros? The wifi was inconsistent, but again, not a problem, because we spent more time enjoying the hotel or the island than we did on a phone. We absolutely loved our stay, the staff was some of the best we've ever had. Kind, warm, friendly. The breakfast was simple but their yogurt hit the spot every morning, my son enjoyed their cake and there was plenty of toast options. Overall this was a perfect choice for our family! If we return to Paros, we will book here again! There's no other option in our opinion.

Nice hotel, a bit tired Great location 400 metres from the beach and many good restaurants Bus stop is nearby and only costs 3.20 to the port