Grecotel Rhodos Royal

We had a wonderful family holiday at Grecotel LuxMe Dama Dama in Rhodes. The atmosphere was amazing, the rooms were always clean, and everything was very well organized. The hotel is also perfectly equipped for families with babies and young children, which made our stay so comfortable and relaxing. A special thank you to the young lady at reception from Athens. She welcomed us with so much kindness and professionalism. She told us she has been doing her apprenticeship for the past two years, and she is doing an outstanding job. Keep up the great work! We would also like to thank the entire staff—from the reception team, housekeeping, the restaurant and kitchen teams, to everyone working at the hotel. Every single person was incredibly kind, friendly, and always smiling. You all made our holiday truly unforgettable. Thank you for everything. We can’t wait to come back! 😊

A wonderful holiday week. We are very pleased with the stay at Dama Dama and we are sure to come back soon.

Firstly there are a number of positives: - staff at the lobby bar are the most friendly and efficient of all the staff and need special mention - The cleaning team ensured bedrooms were spotless along with communal areas of the hotel - The waiting staff and food in Rose, Asiana and Italian restaurant were excellent - Waiting staff in the buffet restaurant were also good - The bar staff in the beach bar were friendly and tried to be efficient but there just weren’t enough of them - Likewise the waiting staff at the beach bar However this hotel is let down by a number of things: - buffet food is often dry, overcooked or not promptly replenished - Not enough chefs doing live cooking, getting an omelette made to order near impossible despite them having an omelette station - Staff at pool bar the most inefficient I have come across in some time, often chatting, huge queues and only one serving - No way of getting waiter service to sunbeds in grassed areas and not enough space round the pool to sit there - Some sunbeds were padded and comfy but only if you were up early,the rest were rickety, uncomfortable and you had to go and fetch them yourself - The pool is great but so busy with massive inflatables that really hard to move at times which is a shame - Reception were pleasant but again ineffective, asked for mattress topper as bed hugely uncomfortable told they didn’t have them, kept asking and after 3 days we got one - Asked for more hangers twice, they never arrived - Informed them none of the phones in our room worked at beginning of holiday, nothing fixed, no way of phoning down - Lifts are old, broke down while we were there, call button for lift stopped working - Bedrooms in need of refurbishing, they look tired Overall this is a really pretty resort with a great pool but it needs more staff, refurbishing of rooms, more waiters by the pool, more freshly prepared food during dinner service. We had a nice time but for the money paid it felt overpriced