Tsampika Hotel & Studios

Second consecutive year at Champika. Everything was perfect. Thank you for everything. I highly recommend it. You made us feel like at home

Hotel to be avoided as a matter of urgency!!‼ As soon as we arrived, we had a gut feeling about the atmosphere, the maintenance of the hotel, and the friendliness of the staff. Visibly, our gut feeling turned out to be real. We arrived at the hotel in the afternoon. A child from the hotel was sitting in the lobby screaming and throwing a tantrum, which can happen with a child, but when you run a hotel, that should not happen in front of guests. We waited about fifteen minutes before someone paid attention to us, even though there was staff behind the counter. After having retrieved the room keys, we discovered a room totally different from the photos advertised on the Internet. Barely having set foot in it, we noticed that the room was very dirty: dust on the furniture, hair and fur on the floor and on the sheets, also crumbs on the floor, which strongly annoyed us. But that is not all: in the toilets, there were traces of excrement and traces of dried urine on the toilet seat. That was the last straw. At this stage, we are no longer talking about a simple lack of finishing touches or a cleaning oversight. We are talking about a significant lack of hygiene that is simply not acceptable for an establishment that welcomes the public. We therefore went to complain. The lady at the front desk came to check the condition of the room and, visibly, even she was shocked when discovering the shameful state of the toilets. Another room was assigned to us, which is an appreciable gesture, but be careful: it was no cleaner, but at least the toilets were more presentable. The photos of the hotel are misleading. If you rely on the Internet photos to book, prepare yourself. Between the photos and reality, there is a world of difference. Exterior, interior, room… nothing corresponds to what we discovered on site. Let’s talk about the fact that the hotel staff eats and swims in the middle of their clientele. It is truly the first time that I have seen such a thing. That children swim in the middle of the guests is one thing, but that adults from the hotel do it is another story. Paying for an all-inclusive package that is anything but all-inclusive is really very funny. I simply asked for a non-alcoholic cocktail, and I was asked to pay for it. I therefore refused the cocktail. I ended up asking them what was actually included in this supposedly “all-inclusive” package. So she handed me a sign with only 5 drinks on it (their "Pink Panther," which would simply have the merit of changing its name to "grenadine soda"). This all-inclusive is simply a lie. An all-inclusive that closes at 10 p.m.?? That there is a schedule for stopping the "all-inclusive" is understandable. But 10 p.m., I find that really pushing it, especially since at 10 p.m., even the water is turned off! 😳 The money you make with this so-called all-inclusive package should be reinvested in SHOWER CURTAINS OR SHOWER DOORS. When we take our shower, with a very small shower, without a curtain or partition, the bathroom ends up like a municipal swimming pool, which is highly unpleasant. The hotel buffet is absolutely not varied and really not good at all. We got sick because of the buffet. I have a real doubt about the quality of the products offered. Every day, the same dishes reheated from previous days. We were forced to eat out every day, lunch and dinner. We witnessed 2 particularly shocking scenes: guests kindly complaining about certain inconveniences they encountered within the hotel, the hotel manager sent them packing by telling them that if they weren't happy, they should change hotels!!! This is absolutely not professional, this kind of behavior. Managing a hotel is clearly not within everyone's capabilities. The breakfast staff is very rude. When we say hello, they look us up and down without responding. At the end of our breakfast, we were in the habit of gathering our plates to make cleaning up easier for them, but this woman, on top of that, would look at us while holding out her hand so we would hand them to her, even though she had absolutely nothing in her own hands, and not a thank you when we gave them to her. Furthermore, I almost forgot: we saw the hotel's little boy urinating in the pool without anyone reprimanding him. I find that unacceptable (a real lack of hygiene). Also regarding the hotel pool, it closes at 6 p.m. One evening, we were playing in the water, so we hadn't noticed the time. The older gentleman from the hotel asked us to get out of the pool by shouting and making big gestures, instead of explaining nicely to us that the time had passed. If the closing time is so important, installing a clock would be a good idea. One single piece of advice: run from this hotel. I don't understand how it could have been awarded 3 stars. Depending on the country, the conditions for obtaining stars must be very different. An absolutely deplorable experience from start to finish.

🚨 AVOID AT ALL COSTS — ESPECIALLY DO NOT GET THE ALL-INCLUSIVE! 10 days at the Tsampika Hotel in Rhodes, and a catastrophic experience. The photos absolutely do not reflect reality: hotel in pitiful condition, poorly maintained, staff very dirty, smelly, unfriendly, and absolutely not helpful. As soon as we arrived at 8:40 PM, while there were 20 minutes left to serve us at the buffet before the end of service, the manager pulled me violently by the arm when he put the all-inclusive bracelet on me because we wanted to eat "too late for his taste." Dirty room, toilets NEVER cleaned, sink clogged despite our complaints, traces of pests under the bed and in the dining hall. Air conditioning broken during the entire stay: no intervention or room change, simply "change hotels if you are not happy." Buffet identical every day, very little choice and disgusting food.. products visibly frozen and especially cold buffet at over 30 °C, which raises serious questions about the cold chain. Being a head chef, this kind of thing is VERY SERIOUS!! We had paid for an ALL INCLUSIVE, but ended up eating outside almost every day. I do not eat pork, there was no proper alternative, and I was told "go to a 5-star hotel if you're not happy." The owner's daughters were aggressive about it. When you are eating, if you make the mistake of getting up to get bread, water, or something else, even if your plate is full, when you return the table has been cleared! And even when you are eating, they are constantly coming over to ask if they can clear your plate even though it is full!! it's serious!!! I read in some of the owner's responses that there was beef, THAT IS FALSE! They take the leftovers from the day before and grind everything up to make "hamburger patties"!! Pool smaller than in the photos, jacuzzi broken despite the management's responses in some comments claiming the opposite, staff who smoke in the hotel without a care 😅 and dare to make remarks to us when we eat a cake in the lobby 😂😂 a 5-star standard when it suits them lol. The bartender's child urinated quite casually in the pool in front of guests during breakfast, what can I say ???????? Car rented through the hotel: €60/day, at the end of the stay we took it for another day and what a surprise! the price dropped to €50 a day?? Over 10 days of rental, do the math.. THEFT! the guy had enough to buy himself clothes with our extra money, but apparently it runs in the family to be trashy 🤮 We brought swim shorts found on the terrace floor that had fallen from guests' balconies to the front desk (Nike, Ralph Lauren..) and then saw the bartender wearing them 🫨🫨 Fire extinguishers unpinned and pressure at zero: in terms of safety, it is extremely worrying. 👉 Hotel to AVOID. Do not trust the photos at all and above all, do not waste your money on this hotel and/or the ALL INCLUSIVE. We spent our vacation eating out. Or else, remember to budget for eating out, clean clothes for the staff, and above all a dose of kindness and good humor which, for my taste, are not part of this family. A big thought for our 4 little ones, 3 little ginger kitties and one black/white one, they are certainly the only ones we will never forget ♥️