Epavlis

We visited the island for 5 days and stayed in one of the jacuzzi rooms. First of all some positives... The pool is lovely with a chill vibe and the sunbeds were very comfy. The staff that we had encounters with where all fairly pleasant, the chap on the front desk was particularly friendly. The hotel has a games room, small gym and lots of books to choose from. It was quiet at night allowing for a good sleep. The areas for improvement. Our room was incredibly outdated and worn, there where marks on the walls, mirrors and around all the fittings. It felt like it needed a complete gut and clean. The bathroom flooded after every shower with water coming from underneath the bath (which had visible silicone all round it so it appeared repair attempts have been made previously), water also came up from the drain in the bathroom leaving a terrible smell. The shower would fall off repeatedly and wasn't big enough for us actually to stand under. The window in the bathroom also opened into a hall way which was very bizarre. The towels were like sandpaper and the air conditioning kicked out an awful damp smell for the first 10-15 minutes after it came on. The jacuzzi was incredibly overlooked and we only used it once, it was also surrounded by hundreds of ants every time we went outside. We appreciate that the hotel had lots of diverse guests and whilst there was a fair offering of breakfast, we found the selection of rice, pasta and onion bhajis quite unusual and not for us, so we only ate there the once. They also did have some meats, pastries, toast. The stairs around the hotel are all marble, one morning after it had been raining on the first step down my husband fell quite badly the whole way down causing incredibly bad bruising. I really feel some signs or someone brushing the water off is needed. The walk up to the hotel is not easy and not for anyone with mobility issues. Kamari itself is absolutely stunning with so many excellent resteraunt, shops and bars. We particularly liked Prince for breakfast and mango for some drinks. We went on a catamaran one day and it was the best day. We pre booked this before we arrived and it worked out about €100 cheaper. I appreciate we could have spoke to the hotel about some of our concerns and I can see they comment and reply to people's posts but we felt that we were there for such a short time they couldn't have fixed the issues that we were finding.

Very disappointed with the beginning of our stay. We had booked, via a travel agency, a luxury room with a sea view and jacuzzi, a service that had been confirmed and paid for before our arrival. Upon our arrival, we waited about 1 hour and 30 minutes before our room was ready. When we were finally able to access it, we noticed that there was no jacuzzi, even though it was one of the main reasons for our booking. We therefore returned to the reception, calmly and politely, in order to report this error. Unfortunately, the reception was totally unacceptable. A receptionist first answered us by shouting "Wait, wait!" at us. Then, when we explained that the room did not match our reservation, she started yelling at us in front of the other guests and staff, telling us that if we were not happy, we should just leave and ask for a refund. We immediately contacted our travel agency, which confirmed that the hotel had indeed received a reservation for a room with a sea view and a jacuzzi. Despite this, no solution was offered to us. We were simply told that we already had a view of the sea and that, given the rate obtained through our agency, we should not complain. For an establishment charging such rates, this level of service is simply inadmissible. If guests are treated this way as soon as they report a problem, it is very concerning. No sense of service, no listening, no willingness to find a solution or even to apologize. We are only on the first day of our stay and sincerely hope that the rest will be better. As it stands, this first impression is extremely disappointing.

The views from the hotel are amazing! Definitely the highlight of my stay there! The downside was the awful hill! I am not unfit, perse! I do a lot of walking as I don't drive, but in the heat, it really was a struggle, I had to stop and rest several times. It is a beautiful looking hotel, but really needs a bit of TLC. My first room, T.V never worked, even after reporting, never got fixed, so 2 days later they gave me a different room. Sadly, this one had a leak under the toilet, it came up every time you flushed. I had to use my towels to stem the flow, or risk slipping over on the wet floor. This again was mentioned several times, but it never got fixed! When I told the manager (Maria) She said she knew as the previous guest had reported it???? Then she said, she just forgot!!! The Jacuzzi wasn't working. the hinges that prevent the door shutters banging were broken, so that was really annoying when trying to sleep! I think a classification of 4 Star, is a tad generous. Breakfast was ok, typical Greek, always plentiful and frequently topped up. I wouldn't stay again, because of the hill alone!