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Reviews from Guests

3.0/5

tripadvisor

1,641

Reviews

from real guests

OlivierR1619

5

/

5

As regulars at this hotel for many years, it is clear that major improvements are underway The small downside we had was regarding the food Not much local food, just international cafeteria-style fare But this year, a slightly smaller buffet, but of quality and including very good local dishes So fewer and fewer criticisms, but more and more compliments I can only recommend coming to Fleur d'Épée

924louisag

3

/

5

Honestly, not great… We stayed 3 nights in this hotel and we were a bit disappointed. Already upon our arrival, there was no greeting at all. The gentleman at the reception looked us up and down as if we had no business being there. To top it all off, he gave us the wrong room, so the next day the lady couldn't find us at breakfast, and in the evening someone entered our room. So honestly, not great at all. At the reception upon our arrival, we were not explained anything at all. Neither the hotel, nor the departure, nor the breakfast or pool hours. We felt like we were bothering the guy at the reception. The breakfast is decent, not much choice but it's okay, it does the job. We went back to the reception to say that our card wasn't working, but we still didn't get a greeting, and this time it was a lady. The only person who was pleasant was the housekeeper, who smiled and wished us a good stay (that's where we are). The room was fine, with a beautiful sea view, the bedding was good, we slept well, and the cleaning was done. Upon our departure, to end on a high note, we were informed that we had to pay €31. I therefore refuse and ask why, and I am informed of laundry fees of €22, even though we never used this service. I refused to pay, and after checking, she agreed with me and did not charge me, but there was no apology, nothing. Fortunately, I realized it. The positive point is that there is secure parking with a barrier and a gentleman at the entrance, so it is convenient for parking the car. We were there in the low season, on June 22, the hotel was empty, it was desolate, and it did not make us want to stay. It was good just for sleeping, but fortunately, we moved around each time. Hoping that my review will help you.

Aaureus

1

/

5

More than a disappointing stay. The disappointments begin upon arrival with a welcome cocktail that is normally offered, and I am still waiting for it. We were in a group (40 families) and arrived at 8:30 PM. They told us to hurry and eat because the restaurant was about to close. More than a day of travel with the time difference and not even time to shower. We clearly feel like we are bothering the staff, who are not friendly at all. The buffet is once again disappointing, with dishes that are served three times in a row in different forms, and the taste is lacking. No choices. No entertainment, grumpy staff, outdated hotel still under construction (leaking air conditioning, clogged shower), rooms are not cleaned before 5 PM, and what can be said about the €25 deposit for a towel, and only when the delivery took place. Leaks and mold of all kinds... Over €3000 for two, and clearly it is theft considering the services provided. In short, move along.

Facilities Details

Breakfast service

Beachfront

Air Conditioning

Free Wifi

Bar

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

Elevator

Souvenir/Gift Shop

Daily Housekeeping

Massage

Outdoor Pool

Restaurant

Tour Desk

Dry Cleaning

On-site accessible self parking

Non-smoking Rooms

Baggage Storage

Car power charging station

Snack Bar

Garden

Terrace

Sun Deck

Shared Lounge/TV Area

Ironing Service

Canoeing

Diving

Facilities for Disabled Guests

Hair/Beauty Salon

Karaoke

Entertainment Staff

Pool facilities

Bottle of water

Fruits/snacks

Coffee shop

24-Hour Front Desk

4 Available Room Types

Double room Prestige with sea view
Double room Prestige with sea view
Double room Prestige with sea view
Double room Prestige with sea view
Double room Prestige with sea view
Double room Prestige with sea view
Double room Prestige with sea view
Double room Prestige with sea view
Double room Prestige with sea view
Double room Prestige with sea view

Double room Prestige with sea view

Air Conditioning

Air Conditioning

Balcony/Terrace

Balcony/Terrace

Bathtub

Bathtub

Desk

Desk

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Outdoor Furniture

Outdoor Furniture

Private bathroom

Private bathroom

Radio

Radio

Refrigerator

Refrigerator

Shower

Shower

Sofa

Sofa

Toilet

Toilet

Towels

Towels

TV

TV

View

View

Junior suite with sea view
Junior suite with sea view
Junior suite with sea view
Junior suite with sea view
Junior suite with sea view
Junior suite with sea view
Junior suite with sea view
Junior suite with sea view
Junior suite with sea view
Junior suite with sea view

Junior suite with sea view

Air Conditioning

Air Conditioning

Balcony/Terrace

Balcony/Terrace

Desk

Desk

Outdoor Dining Area

Outdoor Dining Area

Outdoor Furniture

Outdoor Furniture

Private bathroom

Private bathroom

Radio

Radio

Refrigerator

Refrigerator

Shower

Shower

Sofa

Sofa

Toilet

Toilet

Towels

Towels

TV

TV

View

View

Double room Classique
Double room Classique
Double room Classique
Double room Classique
Double room Classique
Double room Classique
Double room Classique
Double room Classique

Double room Classique

Air Conditioning

Air Conditioning

Balcony/Terrace

Balcony/Terrace

Bathtub

Bathtub

Desk

Desk

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Outdoor Furniture

Outdoor Furniture

Private bathroom

Private bathroom

Radio

Radio

Refrigerator

Refrigerator

Shower

Shower

Sofa

Sofa

Toilet

Toilet

Towels

Towels

TV

TV

View

View

Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room

Standard Double Room

Air Conditioning

Air Conditioning

Bathroom

Bathroom

Free Toiletries

Free Toiletries

Cable Channels

Cable Channels

Desk

Desk

Internet [LAN]

Internet [LAN]

Private bathroom

Private bathroom

Shower

Shower

Towels

Towels

TV

TV

Facilities Details

Pool and Spa

Massage

Outdoor Pool

Beachfront

Food & Drink

Restaurant

Bar

Breakfast service

Snack Bar

Bottle of water

Fruits/snacks

Coffee shop

Front Desk Services

Tour Desk

Baggage Storage

24-Hour Front Desk

Activities

Canoeing

Diving

Entertainment and Family Services

Karaoke

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Shops

Souvenir/Gift Shop

Hair/Beauty Salon

Common Areas

Terrace

Sun Deck

Shared Lounge/TV Area

Cleaning Services

Daily Housekeeping

Dry Cleaning

Ironing Service

Internet Access in public areas

Free Wifi

Miscellaneous

Elevator

On-site accessible self parking

Non-smoking Rooms

All Spaces Non-Smoking (public and private)

Car power charging station

Garden

Facilities for Disabled Guests

Pool facilities

Air Conditioning