Acesite Knutsford Hotel

I had a problem with the Acesite Knutsford Hotel. I booked and fully paid online for a room. I arrived at the Hotel and at the reception said that I had to pay $1000 deposit to check in. But I wasn’t notify about it in advance. I had only debit card and octopus card with me. They refused to use my cards they wanted only cash money. Stuff was not friendly and they refused to accommodate me and help me in that situation. They even refused to provide wifi for me so I could find a solution. So they didn’t let me do check in. And also money that I paid was not refundable.

服務態度差爆了，有信用卡服務但表示不懂用，不接受信用卡按金，只接受現金。員工態度差。環境也差，沒有門牌，入口被餐廳擋住。免費都不會入住。 Cheap price but extremely bad service and environment. Bad altitude from the staffs. I have already called the hotel and confirmed they accept credit card for payment. However, when I arrived the hotel, they said they only accept cash for deposit. But they have credit card machine right on their desk. The staff said she don’t know how to use. The manager (so call) said they have mentioned it in their policy, “refundable” means cash. What a ridiculous. For the environment, this hotel is even worse than a hostel. The entrance is block by a restaurant and without and signage. Overall, I will not return even for free.

This hotel is adequate and sufficient for what it aims to provide; a clean and safe place to sleep in an excellent location. This hotel is hidden away in one of the busiest night life areas of Tsim Sha Tsui and is excellent for the traveller that enjoys having bars and clubs within walking distance. It is also located right in the middle of 2 MTR stations (HK metro system). The room itself is small but clean. It provides you with a place to sleep and clean up and is perfect for just that only.