Prater Residence

I can say that I made a great choice. It is a cozy apartment that offers late check-in or a self-check-in option. The rooms are clean and spacious, and the cleanliness is 10/10.As for communication, we spoke via Booking, and their response time was very fast. I had an issue with my arrival time since the reception is only open until 5:00 PM, but they had no problem leaving the keys in a lockbox for me. They sent me a detailed, step-by-step message on how to access the lockbox. They communicate in English, so there was no issue at all.The apartment has everything you need the most: an electric kettle, cutlery, plates, a microwave, a washing machine, and a fridge. There are also rooms with a balcony available. The indoor temperature was perfectly fine, and there is also air conditioning.As for comfort, it is at a high level—the place is relatively quiet, and the beds are very comfortable. The only minor downside is that there is only one power outlet next to the bed on the left side, and one is missing on the right side. But that is just a small detail.Getting to the hotel is very easy, as there are public transport stops located nearby. Right next to the hotel, there is a Chinese restaurant, and a Lidl supermarket and Corvin Plaza are also close by.

We booked our stay at Prater Residence through Booking.com and stayed there with our family at the end of December 2026. We also booked and paid extra for parking in the hotel’s underground garage, which was advertised as secure and under video surveillance. Unfortunately, while our car was parked there, vandals attempted to break into it (photos attached). The case was taken over by the Budapest police, and to this day the perpetrators have not been identified. We were also informed by the police that another car was broken into in the same garage the following night. At no point did the hotel take any responsibility for what happened, nor were they willing to agree to a partial refund. We requested a 50% refund because the garage had been advertised as secure, but throughout the entire process the hotel simply ignored our emails and requests and acted as if nothing had happened. We also contacted Booking.com and asked them to intervene, but to this day, nobody has properly addressed our complaint or offered any meaningful resolution. I would not recommend this hotel to anyone. While the accommodation itself was perfectly fine, what matters most to us is the completely irresponsible way the hotel staff — and especially the management — handled this incident, which occurred in their own hotel garage. I sincerely hope that you never experience anything similar during your stay. Absolutely unacceptable and shameful!

The apartment was wide enough, clean and quiet. Good location (close to M3 station). Rather basic, no shampoo. Price is ok. The drainer in the washing machine was not working, so it took 2 days to dry clothes. No option for luggage store as the reception was partly open the day we left (Easter), we rely on some other luggage storage nearby (another Residence).