Thermal Visegrad

The sauna park and water park are under reconstruction but no information available during booking. The informatin just said by the receptioner when we arrived to reception. Lot of guests here shared same experience. The food is tasty but the restaurant is crowded every time the table has to be hunted.

I attended a corporate event here and, despite my colleagues requesting vegan meals in advance, the experience was incredibly disappointing. For breakfast, after multiple requests, I was served plain vegan buttered bread with three slices of cucumber and a flower petal. Lunch was even worse: two bland blocks of tofu, barely cooked and unseasoned, served with grilled vegetables. When I complained, the chef’s response was dismissive, suggesting I should have just used the salt, pepper, and oil from the table myself. If you are vegan, I cannot recommend this hotel at all. The kitchen seems completely unprepared and unwilling to cater to plant-based guests.

Overall, the service fell short of my expectations. The receptionist told us the “2nd floor” instead of “minus 2” for the spa entrance, so my mother and I wandered around for half an hour before we finally found the spa. The condition of the changing cabins at the spa entrance is catastrophic – only about every third one can actually be locked. On a 35°C day, we wanted to take our coffee out to the terrace, but we were told they could not open the sun umbrellas, so we should drink our coffee indoors instead. We closed our room door before going for coffee, but when we returned, the door was wide open. Fortunately, nothing was taken. There were stink bugs on the curtain in our room. I believe it is reasonable to expect a 4+ star hotel to offer Netflix, but there was none. When we mentioned this at reception, the receptionist brought us a cable so we could connect to our laptop – but unfortunately, we didn’t have a laptop with us. When we posted this feedback on the hotel’s website, their response claimed that Netflix was available. Then why did the receptionist bring us a cable? My review was deleted from the hotel’s website. I also sent all these complaints in an email to the hotel, but I never received any response from management. For this hotel, even 3 stars would be generous.