PANORAMA

When we arrived to the hotel the room was clean. However, during our stay (more than a week) we found the stayover cleaning was very poor, only taking the rubbish out, toilet, sink, shower never been cleaned. This was not expected at a 4 star hotel, to my mind it should be basic things. The other concern was regarding the food. Very few vegetarian and vegan options only (sides and salads) in the hotel and many food items were not labelled and staff were unable to tell what the chef salad was containing. In general the staff were nice, but more upgrade suggested on cleaning and dinner vegetarian choices. We had the best experience in the spa, the staff were very nice, friendly and professional.

We stayed for 1 night and everything was super clean and comfortable. Big room as in the photos,good breakfast and diner. Exceptional saunas and the location near heviz lake. We really enjoyed the stay,atmosphere and service. Bonus points for the fact that check-in was done earlier than usual as we were an organized group tour won’t travel agency.

We had dinner 9-10 times / of which the food was unbearably salty 5 times. They are not aware of the basic kitchen technology procedures at all. Mashed potatoes made from powder, overcooked vegetables. Skewers floating in water - Gooseberry soup - Tongue soup + similar nonsense. To write something positive, we didn't have any problems with the cucumber salad, but on the last night, 1 kg of sugar got into it. 4 stars ☆☆☆☆ = experiences below criticism. Too bad... We will never return.