Apartment K

We booked end of 2019 (before COVID break-out) for holiday in July 2020 via Booking.com. We booked at fully refundable rate, they immediately charged our credit card for an advance payment. We were not worried at the time, but when we had to cancel our booking due to the COVID breakout, they didn't refund this advance payment! They never responded to any emails and when we contacted Booking.com, they called Apartments K and got the promise they would refund but never did. We finally got our money back from Booking.com (excellent service there). Now the apartments K are not on Booking.com anymore, so we probably were not the only ones with this complaint.

The apartments we stayed in were in a great location. Very central and generally we got parking outside each night which was great! We booked a deluxe studio apartment each (2 couples) however when we arrived we were told we were being upgraded which I don’t believe to be true as our apartment ended up being quite small compared to what the deluxe studio looked! It wasn’t very spacious and the bedroom was a fairly tight squeeze but my brother and his wife got an apartment above us which was double the size of ours but definately our apartment wasn’t a upgrade! The WiFi worked for the first couple of days then didn’t work after someone came in to hang the router, the hot water in the kitchen didn’t work for 3 days but apart from that the bed was comfortable, the little balcony at the back was a cute touch, the tele had a few English stations which was cool, the apartment was clean, kitchen had everything you needed, shower was fairly powerful, I would stay here again so I do recommend it however if your staying in apartment number 46 in the downstairs one don’t expect it to be big but if you were like us and only really slept and will be out all day then it’s perfect!

I called the hotel to explain my flight had been cancelled by Iceland air and also that my country were not permitting travel for tourism reasons due to covid19 crisis. My booking was 3 weeks away at first contact with hotel. They refused to change my dates or give any refund. Because I chose nonrefundable option. During normal circumstances you think this would be ok my own fault right. They have the full authority to change this policy as my agent booking.com have told me. I also explained I lost my job. They basically said so what. No refund and robbed my €600. Shame on you. Please share.