Emarald

Dear Sir/Madam, I stayed at Hotel Emerald in Delhi yesterday. During my stay, I encountered extremely inappropriate behavior from a staff member named #Narendra Thapa Night Duty person . He spoke to me very rudely and was disrespectful. I would like to file a formal complaint regarding his conduct. Please let me know the next steps. Thank you."

This was not my first time staying here, and before that, I tried several hotels in Delhi over many years, but this is the place I always stay now. Besides the fantastic location, the people are so friendly and accommodating that they alone are worth the stay. If you need something that they do not have and ask about it, they will bend over backwards to get it for you. They are hardworking and trustworthy, and they make me feel like I'm home. Great people make the difference.

This is not a 3 star hotel. Yes, it is centrally located, but a train is located right next door and the horn goes off every few hours. The rooms need a good cleaning. I moved the curtains and a large cloud of dust erupted. The ceiling in the bathroom has paint peeling. Tape over electrical cords. You need to call repeatedly for the hot water to be turned on. The towels are very worn out and scratchy. The toilet takes repeated attempts to flush it, even with large amounts of water poured in. The only saving grace was some of the staff that tried very hard to accommodate the guests.