Royal Palms

I booked a room at Karma Royal Palms through Goibibo yesterday. I arrived at the hotel at around 6:00 PM, but the host, Hanumant, insisted that I had to pay an additional ₹500 because the standard check-in time was 1:00 PM. He even told us to come back the next day at 1:00 PM, which made no sense since my booking was for the same day and I had already arrived in the evening. Later, after realizing that we were locals, he apologized and finally provided us with a room. However, our experience only got worse. There was no electricity in the room, so we contacted him for assistance. Instead of resolving the issue professionally, Hanumant used foul language and verbally abused my husband. This behavior is completely unacceptable. We work in international hotel chains ourselves and have never witnessed or experienced such unprofessional treatment of guests. Guests have every right to report issues when the promised facilities are not available, but being met with abusive language from a host is beyond unacceptable. Karma Royal Palms should take strict action against Host Hanumant, as his conduct is damaging the reputation of the property. I chose this hotel because it is close to my home and convenient, not to be subjected to disrespect and verbal abuse. Due to this experience, I did not stay at the property and request a full refund for my booking.

Re visit after 14 years and truly amazing experience, the level of personalized care never took a dip all along our stays in Karma resorts. This stay was more relishing with the Curated Experience designed so perfect and professional for which we originally planned the monsoon stay. Member care and attention would be more impressive if Karma takes special care of Privileged members ( Fractional and Senior Members with special needs) by way of Karma vehicle made available ( Free shuttle to nearby places of interest and the like)

After experiencing some issues during our initial check-in, the Manager (Mr. Payas Pal) of Karma Royal Palms personally contacted us and promptly resolved all our concerns. He assured us that such issues would not occur again in the future. Two weeks later, we stayed at the resort again, and the experience was completely different. We were accommodated with an early check-in along with additional amenities, and the manager was personally involved throughout the check-in process to ensure everything went smoothly. His attention to detail and commitment to guest satisfaction made us feel truly valued. Over time, we developed a positive relationship with the management team, and we sincerely appreciate the efforts made to improve our experience. The manager once again assured us that future visits would be hassle-free, which gives us great confidence in returning. During our stay, we thoroughly enjoyed the resort’s excellent facilities, including cycling, swimming pools, the 3 Monkeys kids' play zone, the gym, and the pool bar. These amenities, combined with the warm hospitality, created many wonderful memories for us and our family. A heartfelt thank you to the Karma Group and the Manager of Karma Royal Palms for their exceptional service and for making our trip truly memorable. We look forward to visiting again.