Express Alkapuri

Stayed in the superior deluxe room. Room was good despite a strange smell (used an air freshener we carry around to sort that out). Despite it being classified as a 4 star hotel - rooms are worthy of a 3 star the staff are, well, lacking any common sense and believe indian timing. Examples, asked for towels 5 times - took them an hour to deliver. Ask for a rubber non slip bath mat and they said they would provide at 7am. Came at 9am. Also spoke to kitchen staff and front desk 3 times about providing a boxed breakfast of some items to be ready at 6am. Mother went down at 5.30am.to check and apparently the kitchen staff had told the front desk when they had asked for this that they cannot prepare it and the front desk had told us. This of course was a complete lie and we were refused a refund. They claimed we had booked through a third party website, although we had booked the room with breakfast on their own site! Basic customer service is that if you cannot deliver a service a client has paid for then you should refund it and not lie. We would not recommend any one staying at this hotel as if something goes wrong, the staff including the general manager are as useful as a heater in the midday sun during the hot season.

Our 4th long term stay at this fine hotel. We love the hotel, rooms, breakfast and the excellent service all the staff give, year after year. The Bay Leaf Restaurant is one of the best with delicious food. Same goes with the breakfast where there are great choices. See you again next January!!

Very well trained, humble and helpful staff Smooth checkin and check out Very clean and well maintained rooms Good location Great food, service and spacious rooms Like 5 star hotel