Capitol

In my life, this has been the most pathetic hotel that I ever stayed in. 1. 24-hour Room Service closes at 10 pm. 2. They have wifi which keeps disconnecting and even this review I am writing by using the internet from phone. Called the people from the front office twice and waiting and seeing their attitude I gave up. 3. They have a scanning menu card in the rooms where you can order food online and one keeps waiting only to be told that the scanner is not working. 4. Above all the pathetic attitude of the front office and banquet staff is a killer. At the room service manager was polite to apologize and offer a free soup. Will surely never stay here again, and neither will i recommend to anyone.

Experience with The Capitol Hotel has been disappointing and not worth a penny. During the checkin I was informed that there is no reservation found due to system error and when asked about refund, no response was received. On entering the room, bed throw had stains and room had musty smell. While coming back to the hotel at night, security guard was seen sleeping which makes me think about my safety. At night, AC stopped working and when tried connecting with hotel team, phone was not working properly. Somehow I connected from my personal phone and person from maintenance came to check, he mentioned that it will cool within half n hour. My entire stay has been nothing but pathetic.

I have stayed here regularly from 2012 to 2023. After the COVID pandemic, the entire staff is changed and as a result no one recognises old loyalties anymore. I had requested replenishing drinking water in my room and had come down to the reception remind them and had the mortification of hearing the uneducated receptionist say” customer neeche aake chillara” to the housekeeping employees. It’s no more my home away from home.