The Oceano

It truly felt like a paradise, and we absolutely loved our stay. The rooms were clean and well maintained, and the sea view was simply beautiful. The highlight for us was the private staircase from the cliff leading directly to the beach. Unlike the public North Cliff access, this one was well maintained and well lit, so we had no issues even while climbing back after sunset. We stayed during the Christmas–New Year week, when the main beach was extremely crowded, yet this beach remained calm and uncrowded, used mainly by guests from the South Cliff resorts. That made our experience even more special. The resort is also conveniently located within walking distance of two of the best cafés — Trip Is Life and Café Sarwaa. A special thanks to the entire resort staff for accommodating all our requests, especially since we were traveling with our 2.5-year-old child. Thank you for making our stay truly memorable.

I am writing to express my deep dissatisfaction and disappointment with the experience my family and I had at your establishment.During our visit, we encountered several issues that left us feeling uncomfortable and frustrated. Firstly, the behavior of the kitchen staff was unacceptable. They appeared intimidating and lacked regard for safety protocols. Additionally, the quality of the food was subpar, yet we were made to feel obligated to consume it and pay for it regardless.Despite escalating these concerns to one of the partners, no action was taken, and there was a lack of follow-up or communication from your team. This lack of accountability is concerning and reflects poorly on your establishment.It is evident that the kitchen team wields significant influence, overshadowing the authority of the partners. This imbalance is detrimental to the overall customer experience and speaks volumes about the management of your establishment.Our experience was further marred by the fact that it was a special occasion for us, celebrating our two-year-old baby's birthday. The evening was ruined due to the poor quality of the food and the lack of resolution from your end.We were charged for all items, despite the disappointing quality, which adds to our frustration. We hope that this message serves as a wake-up call and that steps will be taken to address these issues promptly.We expect a response and a resolution to these matters. Failure to do so will force us to take further action to ensure that other patrons do not have to endure such experiences. 9740754771

I had the most unpleasant stay ever in my life. People who read this comment please show some patience to read it completely or else you will get caught in a trap and spoil the entire trip mood. Still wondering if such cheaters exists on earth. Firstly, the view from the property was good only with that in hand they charge 5 to 6k for rooms that are untidy, stinky and filled with dust and insects were they claim the rooms are clean. Secondly, their customer service where I spoke with a person called Krishna who doesn't truly understand the meaning of service and showed poor and awful behaviour when asked to extend the checkout time for few minutes. Even the 5-star hotels would extend for an hour or more without any extra payment but I just asked for half n hour only because we were late to check in. And the check-in time here was 2 pm and check-out was 11 am. This person was really pathetic and stupid and should stop doing this job. Truth is they just wanted to snatch the money somehow as it was off-season. At least they could have kept the room clean. And the complimentary breakfast was a Hilarious joke😆. Either Continental or Kerala, only one among this will be provided in which Continental has three slice of bread and one choice of omelette. Moral: Never trust the pictures or videos send by them or even shown on any platform. These cheaters should be punished for their horrible behaviour and their rooms are only worth for maximum 1.5k and not even a single penny.