Hotel City Castle

I am writing to express my extreme dissatisfaction with my recent stay at Casa Casel Hotel. The room provided was drastically different from the one advertised on your website, and the air conditioning was not functioning upon our arrival. Though it was eventually fixed, I was shocked to learn there was no remote control for it, and we were instructed to use the main switch. Further more, when requesting additional towels, we were told there was only one per couple available exacerbate matters, the towel provided was so dirty that I found it more suitable for cleaning purposes rather than personal use. The condition of the toilet was equally appalling.. Adding to the disappointment, the condition of the toilet was unacceptable. Frankly, the experience was so disappointing that I would have preferred staying at a roadside dharshale

Was given a dirty room with a dead phone which looked unused for 2 years. And only after complaining was told that it's a temporary room. No assistance provided for going to the room either. After heated argument was given a room which was cleaned in front of me. Still it had dirt underneath the bed spread which I found at night. It was a nightmare to sleep at such a dirty place after COVID. Bathroom was looking 10 years old with brown marks and uncleaned since ages. Basin tap was not working. Tap near commode was broken. Had to use mug to take water. By no way is this a 3 star hotel. Service is too poor. There are better hygienic hotels post Covid or guest houses available at the same rate or less. Managers are rude to talk hence you will avoid them after argument so that you don't spoil your holidays. I would rather stay in hygienic no star hotel than in unhygienic 3 star hotel because for me health is more important.

Please don't get lure by pictures posted by them,they all are totally fake!! Our check in time was 10pm on 16th april. We informed them about our arrival at evening. Inspite of all this when we entered our room,bedsheets were in worst condition. wrinkled,dirty and hairs all over it 😡😡 blanket’s cover was stained with so much Blood 😤😤. we called services to change it. Their landline was not working,so forget about room service.we got it only once after repeated requests from my phone Bathroom was clean but no soap nothing was provided. When asked for it,no one turned up🤷‍♀️ Please don’t visit as Manager is involved in it too. So you cannot expect help from staff when manager is useless !!!