Oberoi Rajvillas

Exceptional Hospitality and a Truly Memorable Service Recovery This was my first stay at an Oberoi property. Having heard so much about the brand’s exceptional hospitality, I arrived with very high expectations—hoping for an experience comparable to, or even better than, a Taj Palace property. The service was excellent from the very beginning. The pre-arrival email communication was warm and thoughtful, and the team followed up with us even before we reached the property. Throughout our stay, the staff were attentive, courteous and genuinely committed to making us comfortable. The room was lovely, especially the beautifully designed bathroom. We did initially face a few issues, including dated room telephones, a spider in the bed and an unfortunate dinner experience where the food and order management fell short. However, what followed completely changed our impression. The team made extraordinary efforts to address every concern. The General Manager personally met us after dinner and was already fully briefed about the entire incident. He was sincerely apologetic, genuinely concerned and clearly determined to ensure that the experience was not repeated. What impressed me most was the openness and accountability within the organisation. The F&B team did not attempt to hide the incident and instead proactively informed the General Manager. That says a great deal about the culture of the property. This is how great organisations improve—by acknowledging mistakes, taking responsibility and doing everything possible to make things right. The breakfast the following morning was excellent. Everything was beautifully prepared, and the kachori was particularly outstanding. More than the food itself, it was the incredible effort, care and attention shown by the entire team that truly blew our minds. Mistakes can happen anywhere, but the way a hotel responds defines the experience. The team at The Oberoi Rajvilas went above and beyond to turn our initial disappointment into a memorable stay. I am happily updating my rating to 5 stars, not because everything was perfect from the beginning, but because the sincerity, accountability and extraordinary effort shown by the team demonstrated what true five-star hospitality is all about.

Good atmosphere, best for nature lovers and best rooms in hygienic conditions, good room service and housekeeping service

Great family friendly resort with excellent fine-dining experience with amazing housekeeping and restaurant staff.