Galaxy Avenue Chembur

The way receptionist behaves with the customers is very disgusting. The staff thinks they are very clever but are really fools (unpad donkeys).This is not the right place for ladies to stay. My suggestion is to not waste your money and also don't spoil your valuable time in staying in that dirty hotel.

This hotel is a nightmare, don't spend your money here even though it's cheap. First of all, the hotel's receptionist is a very ill-mannered and rude person who doesn't know how to speak politely to a customer. We spoke to him a few days before our booking for making special accommodations for an extra bed and he agreed to it. (We even agreed to pay the required amount for the bed) On the day of the booking, he tells us that we need to pay more than the agreed amount. I was shocked and we desperately needed a place to stay so we agreed. We enter the room and it smelled SUPER awful, the bedsheets weren't washed and it looked like it has been ages since it was changed. Our extra bed wasn't put there and the queen bed we wanted was TWO single beds. The bathroom had no toiletries, no towels, the sink was dirty, the commode was dirty and the heating didn't work properly. The A/C stopped working within 20 minutes and we had to open the windows for proper ventilation. The management is very rude, one time in the evening when we were heading out, they bluntly asked for our keys before leaving the hotel room, as if we were running without paying them, keep in mind all the payment was done online. The hotel is located on 3 floors above in a compact, congested floor without an elevator. Don't be fooled by the cheap price, this hotel is a disgrace on all the hotels out there. This hotel is out there to cheat you without providing a good experience to its customers.

One of the worst place to stay-in. No lifts, though rooms are on 2nd and 3rd floor. When I reached the room that they allotted me, ac was not working. When I brought this to their notice, they gave me another room. Guess what, there was no electricity supply there. The staff expressed his helpless and asked me to cancel the booking. Since I did not have option, I waited till evening when they call electrician and corrected the problem. Now my real ordeal started. AC though working was a broken one, so you cannot direct air flow. Furniture were very old and at deplorable condition. Bathrooms were uncleaned. TV was CRT which operating in monocolour i.e. only in orange. In short TV too was broken. When I decided to sleep, within two hours I was forced awake by various blisters on my skin. Guess what the bed had a continuous supply of Wooden termites!!!. When I lifted the bedding I could see used Condoms. They have not even cleaned the room. In morning they decided to give breakfast which was only Poha, delivered to room. Wifi was not working. In short the place is pathetic. Oyo it seems has become a serial offender in showcasing something and delivering something. Quality department of Oyo seems to be lethargic and by branding these properties as Oyo are only eroding their brand. Worst experience ever!!