Bawa Walson Spa'O'Tel (T)

The hotel has made a fair effort to improve the quality. While the interior of the rooms are modern and relatively clean, the size of the rooms and the breakfast variety could be improved. They also need to start thinking about providing desposable toothbrushes and pastes along with other toiletries like some of their nearby competitors. The staff are friendly but need to be a bit more professional. The booking and reservation system also needs to take into account booking confirmation and give preference to their online customers over walk in guests. However the strangest thing about this hotel is the lift. Regardless of which floor you are on in order to go to your room you need to take the stairs once out of the lift. For all those shopaholics, this might be a spot of bother especially when going back to your room with them mighty shopping bags. Location wise the hotel is very good and just a few minutes away from New Market. Taxis are also readily available and Uber drivers can also easily locate this place. A special shout-out to the staff named Abhishek at the reception for his patience, excellent behaviour and helping attitude. The rest of the core staff members need to be a bit more professional but the cleaners are quite friendly and helpful.

We booked our room a week before our flight but when we arrived there they said the room is under maintenance but we then found they offered the room to some other persons at a higher rate. Not expected.

I booked a room for 3 but when we checked in the receptionist told us the 3rd person had to sleep on the floor!!! I called the manager who was not helpful at all. We were forced to book a second room. Beware the rooms all so small and on checking out we found insects in the bed! Its called "spa hotel" but there is no spa centre at all! So I will never go back there!!