Hotel Heera International

Horrible and Terrible Hotel ! They dont have any housekeeping concept at all,Bed sheets full of stains.No amenities at all ,while checking in they handed me 2 pcs of cheapest quality soap and 2 mini pac shampoo.No toothbrush or paste,no sandal in the washroom,no foot pad for wiping,tea coffee…nottthiinggg .A lift that doesnt work,Dirty stairs .Very old furnishings, No towel,after calling reception they sent 1 towel for 2 guests which was also stained.They dont care about guest service as they are located in parkstreet and they get random guests all the time.In room dining Chowmein was stale and smelly,i sent it back and had to roam around kolkata city for food as they had no chef after 11. Next day I complained and they refused to beleive me until the night waiter came to prove that i was right.Very egoistic reception/management,replied to me this not 5 star.But they are charging 2500 rupees equal to 3250 bdt for my room (after 1 hr of negotiating). Other Fabhotels are giving all aminities and classy service with 1700 rupees(where my cousin stayed). Worst experience ! Never go there The only good thing about this place is the dwarf gatekeeper he made us smile in every interaction.

It is a bad and unclean hotel. Not as it is shown here. The staffs lied about services which they do not have. No WiFi. No Lift . No help in hand. They do not even let printing facilities which other hotel compliment. I stayed here with my family last week.

Me and another female colleague ended up in this hell hole at 1.00 am midnight relying on a OYO booking, which is the most flaky and unprofessional of service providers in the country. The owner was under influence of some drug and offered to take us to a different hotel because this one was full. We politely declined. He got wild and pushed us out of the premises and threw the luggage. What kind of a person chases out women to wait on road at such eerie hours!!! We waited outside the gate for Uber to arrive and left. The entire locality looks unsafe. Never rely on OYO! - lesson learnt at cost of losing a night’s peace of mind and sleep