Collection O Ubud Near Central Ubud Formerly Hotel Suly

absolutely everything was dirty. There were stains all over the bedding, the floor was wet and dirty when I walked in and there wasn't even toilet paper… I've never experienced anything like this!

Upon arrival the booking I made months earlier was not provided. Instead they gave me an inferior room and I was required to change the following day. I was told it would be ready at 10am, then. 11am… so I had to wait around until it was eventually ready at 4pm which completely messed up my day. Unfortunately that wasn’t the end of the disastrous experience as the AC in the room didn’t work and I was again asked to wait. Annoyingly they didn’t even get a technician to attend and the room was unbearable so I requested a change which they were unwilling to provide so at 8pm I was forced to seek alternative accommodation. Collection O (Hotel Sully) is supposed to be a retreat but this is anything but relaxing. The breakfast provided was appalling. It was left in a box, at reception and as no one informed me, it was sitting out in the heat for some time. Actually, it was still sitting there when I left at 8pm.

Staying at Suly for our Yoga Teacher Training was the best place for us to be. It's such a beautiful property located away from the crowds and traffic in Ubud, but close enough to for a 5 min scooter ride into town. The rice fields are a serene spot for a sunrise walk. During our stay there were a few things that happened that were a bit inconvenient, but out of the hotel's control. For example, the power went out a couple times and the pool was unusable due to a chemical imbalance from heavy rain. But the manager, Rini, and staff worked tirelessly to fix these issues as quickly as possible or offer other solutions. We were offered delicious vegetarian food during the days of our training, which was so nourishing. I felt amazing during this stay. Staff were friendly and accommodating. It was a wonderful stay. 😊