Legian Paradiso

The facilities are very old. Full of dissatisfaction. There are many mosquitoes. Is it because it hasn't been cleaned, or is the bed full of dust mites when I sleep in it? It's very itchy. ③The bed is old, the springs are worn out, and the middle is sunken and deformed. Since it causes lower back pain, I do not recommend it for people with back problems. Because the tour starts at 7 AM, I was certain I wouldn't be on time. I went to the lobby check-in counter to discuss the arrangements for tomorrow's breakfast with the hotel staff. I told the staff member that the breakfast time overlaps with the tour pickup time tomorrow morning, so I won't be able to eat it, and they said they would prepare a breakfast box for me by 6:30-7:00. They also said they would make sure it's clear to the staff that I am number 3. So, I slept soundly and checked it the next day. The reply I got back was unexpectedly, "I don't know that, I haven't heard of it, and I haven't made it." Surprised and dumbfounded. I asked them to make it again reluctantly and waited, but it took a very long time, and the tour pickup car and staff arrived, and I couldn't make it in time. In the end, I couldn't receive the breakfast box. No breakfast. There is no information transfer or handover between the night staff and the morning staff. What they said about preparing it was just talk... what was it? I thought so. I'll forgive you once... After returning from the tour, around 11 PM to 12 AM, I had a pile of laundry, so I wanted to take it out. When I went to the lobby to ask what to do, they told me to put it in the basket in my room, and they would take it out, so I gave them my room number. When you go out and come back without worry, the contents of the basket are exactly as they were before washing. The handover of contact information is completely not done. I don't have clothes for the next day. Instead of apologizing when a complaint is made, they ask what you want. Are you going to do laundry? Aren't you going to? Laundry is from 7 o'clock to 10 o'clock at night, and if I put it in now, it won't be back until 10 o'clock tomorrow morning... No, if I registered yesterday, it was already washed and done. Since it was a coordination error, as a customer service professional, shouldn't fact-checking and apologizing come first? The staff handover of announcements is completely lacking, and the customer service is also not good. First, an apology comes first, and you said it was a staff member from last night, but who is that? I don't know... I gave up so much that I lost the will to be angry. There are no slippers in the room. Only one bath towel per person. There are no face towels or hand towels. The low price is the best, but everything else is commensurate with the price. The staff's work is too sloppy. I'm not coming anymore. I completely failed at choosing a hotel. Japanese people should choose the one with BuffTab. I'm very tired. You shouldn't expect amenities either. I booked it thinking I was just going to sleep, but I thought it was a mistake.

Not so much bothered by the fact that they made an error with my room, two single beds instead of a large bed, the fact that the guy at reception was too lazy to do anything about. Yes I arrived late, 1am, but he just said will look into it the following day. How hard is it to get it right the first time ? Or just move me to a correct room ? Have had this happen in the past, and hotels usually resolve the issue straight away. Not here ! Felt like the guy just wanted to go back to sleep. Sorry I bothered him...

On arrival we had to get shower fixed as water going every where. This still not fix shower pressyre of basically no water. turn on hot water and wait about 5 mins. also had to get power point replaced, The pool in itself was great including swim up bar. however many of the lounge chairs were in poor condition. The staff at pool were great and need to be complemented as well as other staff, very friendly and acknowleged you. Breakfast menu was not all thgat big and did not vary much. room service was very quick. in general the hotel is becoming run down due to lack of maintenance. would not recommend due to this. it is in a good location. a lot of people I spoke to agreed that were staying there. also lack of clean towels at pool at times. area arround pool very uncomfortable on your feet. if they get going on there maintenace they would get a lot more repeat customers. i do compliment the staff on their service. they are very friendly. You do not get face cloths or hand towels in your room. Its a pity that his is happening to this hotel